David Ferrin Email & Phone Number

Take inbound calls from former college studentsAssist past due borrowers navigate the different options available to them in the event that they cannot make payments on their loans.Help borrowers set up affordable payment arrangements if they can make paymentsAid former students in contacting their respective Student Loan Servicing companies.Maintain a high standard of calls per hour, conversion rate and monthly cure goalsProvide exceptional customer service

Skip trace Consumers using Accurint, CBC Innovis, Credit Reports, and online Directory Assistance.Manual call consumers with past due accounts to provide acceptable options to repay accounts including settlements, hardship programs, minimum monthly payment arrangements give accurate updates in computer systemHelp consumers find ways to obtain the funds necessary to repay past due accountsTake transfer calls from a predictable dialerWork in a team environment to provide best… Show more Skip trace Consumers using Accurint, CBC Innovis, Credit Reports, and online Directory Assistance.Manual call consumers with past due accounts to provide acceptable options to repay accounts including settlements, hardship programs, minimum monthly payment arrangements give accurate updates in computer systemHelp consumers find ways to obtain the funds necessary to repay past due accountsTake transfer calls from a predictable dialerWork in a team environment to provide best service possible to client and consumerProvide exceptional customer service Meet or exceed monthly collections goals Show less

Dispatch work ordersCall customers to get approval for necessary diagnostics, repair and maintenance needsOrder parts needed for repairs and to maintain stock on all partsPerform monthly parts inventoryProvide customers with exceptional customer serviceFollow up to make sure customers needs are being metPerform opening and closing procedures including deposits and cash management

Dispatch work ordersCall customers to get approval for necessary diagnostics, repair and maintenance needsOrder parts needed for repairs and to maintain stock on all partsPerform monthly inventoryProvide customers with exceptional customer serviceFollow up to make sure customers needs are being metPerform opening and closing procedures including deposits and cash management

responsible for tracking and maintenance of rental vehiclesExcellent customer service skillsFollowing up with customersComputer skillsSuggestive sellingKnowledge in Reynolds and Reynolds, Excel, Power Point, and ADP

Answered incoming calls from customers in a friendly and professional mannerAssisted customers with placing, purchasing and tracking ordersHelped train new customer service representativesMaintained a professional, organized and friendly workplace environment

Answered incoming calls from medical providers offices in a professional and friendly mannerAssisted callers with getting medical care for workers compensation injuries approvedHelped train new employees in the departmentMaintained a professional, organized and friendly workplace environment

Liberal Arts And Sciences/Liberal Studies

Noneearned, Liberal Arts And Sciences/Liberal Studies