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@telus.com
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David Ferris is listed as Senior Incident Manager at TELUS at TELUS, a with 23353 employees, based in Montreal, Quebec, Canada. AeroLeads shows a work email signal at telus.com and a matched LinkedIn profile for David Ferris.
David Ferris previously worked as Senior Incident Manager at Telus and Incident Manager at Telus. David Ferris holds Commercial Aviation from Saint-Hubert Flight School.
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AeroLeads found 1 current-domain work email signal for David Ferris. Compare company email patterns before reaching out.
Experienced Incident Manager with a demonstrated history of working in the telecommunications industry. Skilled in Root Cause Analysis, Post Incident Analysis, Outage Management, Business Process Improvement, and Process Management.
Listed skills include Enterprise Mobility, Wireless Mobility, Hspa, Iden, and 7 others.
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Montreal, Canada
High Severity incident management affecting Critical CustomersHigh Severity incident management affecting internal systemsDirector-level or above ad-hoc requests for Executive Communications
Montreal, Canada Area
Expedite trouble resolution by ensuring visibility and a quick transition through the different teams involved in the repair process in an effort to minimize impact on the affected customer's operations.Understand and address customer expectations, acting as a liaison between the customer and the different TELUS stakeholders such as fulfillment, field resources, client service management and leadership teams.Ongoing process improvement. Bridging the gaps in processes identified… Show more Expedite trouble resolution by ensuring visibility and a quick transition through the different teams involved in the repair process in an effort to minimize impact on the affected customer's operations.Understand and address customer expectations, acting as a liaison between the customer and the different TELUS stakeholders such as fulfillment, field resources, client service management and leadership teams.Ongoing process improvement. Bridging the gaps in processes identified through root cause analysis to prevent future escalations. Show less
Analysis of data and compiling of Post Incident Reports for Severity 1 incidents affecting Wireline, Wireless and Managed IT services (Firewalls, MPLS, VPNs, Unified Communications solutions, etc.) for Large Corporate/Enterprise solutions.Post Incident Reports for Executive leadership teams.Root Cause Analysis for high level incidents.Establishing mitigation strategies for high level incidents by working with internal support teams and Operations.
Other employees you can reach at telus.com. View company contacts for 23353 employees →
Najma Malik
Colleague at TelusCambridge, Ontario, Canada
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Sherwin Mohammed Emba, Bsc.
Colleague at TelusToronto, Ontario, Canada
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Alisson Ayala
Colleague at TelusSan Salvador, El Salvador
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Maria Blanco
Colleague at TelusGreater Toronto Area, Canada
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Jen Bussey
Colleague at TelusCalgary, Alberta, Canada
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Dany Cyr
Colleague at TelusMont-Joli, Quebec, Canada
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Danny Yung
Colleague at TelusCalgary, Alberta, Canada
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Ricardo Gomez
Colleague at TelusGuatemala City, Guatemala
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Reyner Galzote
Colleague at TelusPasig, National Capital Region, Philippines
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Pompey Esezobor, Pmp
Colleague at TelusCalgary, Alberta, Canada
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Activities and Societies: Commercial Pilot's License Program
The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning.
Quick answers generated from the profile data available on this page.
David Ferris works for TELUS.
David Ferris is listed as Senior Incident Manager at TELUS at TELUS.
AeroLeads has found 1 work email signal at @telus.com for David Ferris at TELUS.
David Ferris is based in Montreal, Quebec, Canada while working with TELUS.
David Ferris has worked for Telus and Fido Solutions.
David Ferris's colleagues at TELUS include Najma Malik, Sherwin Mohammed Emba, Bsc., Alisson Ayala, Maria Blanco, and Jen Bussey.
You can use AeroLeads to view verified contact signals for David Ferris at TELUS, including work email, phone, and LinkedIn data when available.
David Ferris holds Commercial Aviation from Saint-Hubert Flight School.
David Ferris is listed with skills including Enterprise Mobility, Wireless Mobility, Hspa, Iden, Cdma, Managed Services, Itil V3 Foundations Certified, and Escalations Management.
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