David Field Email & Phone Number

London, Gb

London, England, United Kingdom

To maintain overall efficiency and operation of the slot’s department, whilst providing the highest standard of customer service in accordance with the policies and procedures of the company.Duties:• Support and assist the Head of Electronic Gaming• Delegate roles/duties to the slot host and technical team whilst on shift• Deal effectively with customer queries/disputes• Have complete knowledge of machine/gaming equipment• Manage training for all new recruits over a 3-week period• Offer continuous advice, guidance and mentorship on duties and best practices• Adhere to all AML/Social responsibility requirements by using the tools provided• Fulfilling all administrative requirements daily• Update Procedures manual as and when required/requested

London, England, United Kingdom

Overseeing and maintaining the casino floor, whilst creating an exciting and lively environment for every guest.Duties:• Ensuring every machine is fully operational, whilst acting upon any technical issues• Handling any queries any guest may have• Taking care of weekly audits, making sure that all is completed correctly• Training and developing any staff in need of assistance• Coming up with new promotional ideas to keep the customers appealed• In charge of keeping track of new members spending via iPad• Reporting to Line manager/Technician about any necessary issues

London, United Kingdom

Taking care of each department that is called upon, whilst at the same upholding a fun yet relaxing setting for each member.Duties:• Club key holder, responsible for implanting the correct opening and close-down procedures• Responsible for the safety and security of the club, team members and guests• Dealing with all in-club and external customer queries via telephone and face-to-face interaction• Responsible for distributing customer prize money in line with company procedures• In charge of replenishing machine floats in a timely and efficient manner• Providing all members with exceptional customer service