Structure and Strategy• Designed the company structure including all departments, roles, responsibilities and JDs for clinicians, management and support roles.• Led the move from in office working to fully remote.• A key link of Nova’s software development project.• Created the strategy for tracking and ensuring staff capacity match growth.• Oversaw change management at all levels of the organisation.Governance• Led the organisation to achieve a CQC audit good… Show more Structure and Strategy• Designed the company structure including all departments, roles, responsibilities and JDs for clinicians, management and support roles.• Led the move from in office working to fully remote.• A key link of Nova’s software development project.• Created the strategy for tracking and ensuring staff capacity match growth.• Oversaw change management at all levels of the organisation.Governance• Led the organisation to achieve a CQC audit good rating in all areas.• Created KPIs including growth, enquiries and staff turnover.• Created all non-clinical policy, documents, templates and the BCP.• Co-chaired monthly Significant Learning Event Meetings, created trend analysis tools and set up training tracking.• Designed rotas for clinics, workflow and out of hours.• Created staff/commercial contracts and NDAs.HR and Staff Support• Direct reports: Director of Accounts & Finance, GP & ANP Clinical Leads, Lead Pharmacist, Software Developer, Admin Managers, Business Support Officer, IT Support Officer.• Introduced 121s, annual appraisals and risk assessments.• Hearing Officer for Capability and Disciplinary, Hearings and Absence Review Hearings. • Introduced Perkbox benefits, monthly bonuses and quarterly prize draw for high achievers.• Streamlined the recruitment process.Fiscal Oversight• Chaired monthly Finance and Accountant Meetings.• Audited the Director of Accounts and Finance on Xero.• Created methods for tracking income/expenditure/high-level forecasting.• Gathered information for an R&D claim.• Introduced a fair pay scheme based on achievements.• Led two staff wage uplifts.PR• Created content for a new website • Edited a publication in the Independent.• Chaired monthly comms meetings.Facilities Management• Introduced weekly fire alarm checks, emergency lighting checks, fire drills, building inspections, PAT testing and first aid and fire wardens.• Local administrator for NHS mail, Bright HR, Indeed and Sage. Show less

· Key stakeholder to oversee and support diverse team of 32 including team managers, operators on the call centre, Mobile Response Officers providing face to face emergency response.· Lead point of contact for business development for the department. Responsible for ensuring long term relationships with existing partners and exploring opportunities to develop new contracts.· Ensure maintenance of business critical operations such as overall responsibility for the premises, efficient… Show more · Key stakeholder to oversee and support diverse team of 32 including team managers, operators on the call centre, Mobile Response Officers providing face to face emergency response.· Lead point of contact for business development for the department. Responsible for ensuring long term relationships with existing partners and exploring opportunities to develop new contracts.· Ensure maintenance of business critical operations such as overall responsibility for the premises, efficient running of IT resource and adherence to appropriate disciplinary procedures. Show less

Managing the staff of the Assist call centre when utilising equipment and software to respond to life critical emergencies (safeguarding, fire, police, ambulance etc).

Dealing with a range of queries primarily focused on rental enquiries for 13,000 Barnet residents.

· Ownership of investigating maintenance problems and scheduling contractors to attend.

· Shop floor staff working the cash register, donations/displays and the end of day count.