David Flaker Email & Phone Number

Orlando, Florida, United States

Manage and coordinate daily delivery operations, ensuring timely and accurate distribution of products to customers. Collaborate with drivers to optimize delivery routes, minimizing travel time and fuel costs while maximizing efficiency. Home Delivery process execution. Multitasking. Problem solving. Documenting using MS Office and other systems. Listening and resolving conflicts and concerns. Processing customer orders and adjustments. Forklift Operator. Below are additional responsibilities as a Market Delivery Associate• Responsible to support delivery operations from internal and external customers•Communication with customers to obtain feedback for improving customer in home delivery experiences, assist in problem solving in creating brand loyalty and lasting customer relationships•Knowledge of Home Delivery XDT operations• Assigned daily tasks such as working alerts and queues, process customer order changes and utilize multiple order management systems•Customer management responsibilities included customer escalated issues and Executive Care opportunities to provide immediate resolutions and solutions•Interactions with 3PL service providers, Lowe’s Supply Chain functional teams, Lowe’s distribution nodes (BDC, RDC, etc.) and store operations• I build and maintain business relationships with Retail and Lowe’s Pro partners• I'll maintain continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experience•Work cases as assigned through case management system to ensure all customer issues can be resolved•Escalate issues appropriately to management as needed•Work cooperatively with others to accomplish of joint tasks and common delivery objectives•Contributes to positive environment, fosters collaboration and tangible contribution

Orlando, Florida, United States

Oversee all aspects of kitchen operations, from menu planning and recipe development to staff management and kitchen organization. Lead and mentor a team of chefs, providing guidance, training, and fostering a positive work environment. Ensure compliance with food safety and sanitation standards, resulting in consistently high health inspection scores. Managing daily kitchen operations, including food preparation, plating, and staff supervision. Played a key role in inventory management and ordering, ensuring adequate supplies while minimizing waste.

Orlando, Florida, United States

Oversee day-to-day restaurant operations, including staff supervision, customer service, inventory management, and financial reporting. Implement training programs for the front-of-house and kitchen staff, resulting in a 20% increase in service quality and efficiency. Monitor and control operating costs by optimizing inventory levels. Enhance customer satisfaction by actively engaging with guests, addressing concerns, and ensuring a consistently exceptional dining experience. Implement health and safety protocols to comply with regulations, maintaining a spotless environment and passing all health inspections.