Automation and Deployment- Collaborating cross-functionally to deploy enterprise apps via Okta, facilitating SSO integrations utilizing SAML methods to enhance security and user experience.- Automating laptop setups (Intune AutoPilot/Kandji Liftoff), reducing manual setup times and improving overall operational efficiency.- Auto-deploying Tanium and Crowdstrike on new systems using Kandji configurations and bash scripting, boosting security and efficiency.- Streamlining application distribution through IdP and MDM solutions.- Developing deployment strategies for MacOS, iOS, and Windows devices.- Maintaining detailed documentation.Endpoint Fleet Management- Managing MacOS, iOS, and Windows endpoints, overseeing a fleet of 600+ devices.- Using Kandji Blueprints, Intune Device Config Profiles, and SimpleMDM Group Assignment rules to deploy app and system configurations across varied device groups.- Reducing IT support requests by implementing Kandji's Self-Service Portal for self-managed app updates and reinstalls.- Enforcing client configurations and security standards through Kandji Blueprints, bash audit scripts, and Intune device policies.- Ensuring consistent MDM configurations by regularly auditing devices and utilizing automated compliance reports.Support and Escalation- Provided primary IT support for macOS, iOS, and Windows systems and software.

IAM- Troubleshooted and resolved access management and provisioning workflow errors- Performed Identity and access management activities- Updated existing access management and provisioning workflows- Executed and tracked security process related activities including User ID managementSupport- Provided daily IT support to Clutter employees- Provisioned new hire setups (computer setup, shipping)- Processed physical item requests (procurement, shipping)- Used MDM software (Kandji, Intune, SimpleMDM) to manage computers and maintain inventory- Built out IT Documentation/FAQ

- Conducted internal audits for daily order fulfillment to ensure alignment with organizational packaging guidelines.- Assessed material utilization during client engagements, tailored to the specific items being serviced.- Executed compliance audits for warehousing practices, in accordance with company storage protocols.- Contributed to the optimization of packing and storage methodologies through data-driven analysis and reporting.

- Resolved high-stakes, onsite issues for customers. - Partnered cross-functionally with Sales, Dispatch, Product, and Claims departments in order to coordinate resources for customers. - Assisted in special projects directly assigned by managers which includes creating technical writing for customer-facing knowledge base.

(Bangkok, Manchester, New York). - Assisted with training seminars for new on-boarding staff members- Monitored current staff and provided evaluations for Executive Team- Provided onsite customer service, Windows tech, and VR tech assistance as needed- Installed/updated PCs according to company standards- Installed VR tech components- PC/VR troubleshooting.- Cleaned, managed, and launched VR equipment

- Organize, motivate, and focus IMAX VR tech team to better serve IMAX VR crew members as well as customers. - Train staff members to meet IMAX VR customer service, cleanliness, and tech issue response standards- Perform Optitrack calibration (Sandbox VR)- Perform Vive/Oculus headset installations. calibrations and troubleshooting- Initiate software installations and updates - Acting floor manager during shifts

- Interact with customers and guide them through their VR experiences safely- Educate customers on difference VR experiences and technologies- Clean and preparing VR equipment for on-boarding customers- Perform basic VR and Windows troubleshooting tasks as needed

- Collaborate with Executive Director to develop dance productions for Junior, Teen, and Adult teams. - Create choreography for all team rehearsals.- Communicate/Coordinate with satellite teams in Indiana, Michigan, and Boston- Judge bi-annual auditions

Role primarily consisted of assisting and actively learning from senior System Administrators on site. - Perform Windows Operating Systems fresh installations- Install Office Suite Software- Provide technical support for in-house client workstations, laptops, phones, printers via ticketing system, Spiceworks.- Set up client machines (Software installations, Windows security configurations, attaching users to company domain, etc)- Manage and distribute software licenses via KPFF license servers- Manage KPFF IT inventory (IT Machines, Users)

- Manage and train Instructors/Teaching Assistants- Represent Dance Instructors and Teaching Assistants during Leadership Meetings- Co-chair the Programming/Enrichment Committee- Manage dance programming- Support mentorship & professionalism- Serve as liaison with EDN! National- Network and seek opportunities for advancement of the chapter- Seek opportunities for instructors to grow professionally- Serve as Executive Director, if he/she is not able to fulfill his/her duties

- Home Network Configuration and Troubleshooting.- Printer Installation and Configuration.- VOIP Phone Installation.- Workstation Setup and configuration for Small offices.- QuickBooks Installation, Troubleshooting, and Support.

- Helpdesk support. Collect computer history from customers to build service tickets.- Perform diagnostic tests/scans- Perform system scans, external hard drive scans, and antivirus scans- Install start-up software on new, customized, and renovated computers for customers.- Build CPU towers by order of customers.- Provide technical support over the phone and in-person.- Record history of processes taken during computer repair jobs.