Key Projects (as the sole Senior Business Analyst) - I owned and delivered key business analysis activities throughout the end-to-end project lifecycle for the following clients -● Public Sector - NHS England (Finance - Invoice Processing).● Global Translation - Lionbridge (Resourcing – Work Allocation & Tracking).● Construction & Infrastructure - Finance/Cashflow - Accounts Payable) - Task/Process Mining● Public Sector - University of South Wales (Finance – Payment Reconciliation).● Medical Supplies - Promed (Finance & Reporting) - Task/Process Mining.My key responsibilities include -● Project Management - management of key business analysis activities for all client-facing projectsincluding planning, managing deliverables, stakeholder management, project milestones andapprovals.● Supporting Pre-Sales - including liaising with clients, designing, and facilitating process workshopsto create a project pipeline. I owned and performed benefits analysis to support both business caseand client strategy.● Project Delivery – My main responsibilities were to lead and facilitate workshops with the client andgather and document key business requirements including the creation of both As-Is and To-Bedesigns. I led the creation of the UAT test approach including the creation and execution of testcases/scenarios and success criteria.● Leading, Coaching & Mentoring the pool of Business Analysts – Performing a key people leadingrole, owning, and performing activities such as 1:1s, creation of RACI, skills matrix and quarterlyperformance reviews.

I was the Senior Business Analyst for a major transformation program (Finance) across 10 European markets.Working with the Programme Director and exec team, I was responsible for -● Project Management - management of key business analysis activities for all RPA projects includingrequirements gathering, value & benefit analysis, UAT and Go-Live support.● Creation of key documentation and upholding RPA standards and best practices.● Leading RPA discovery workshops to assess value, benefits and creation of the pipeline.● Installing key RPA frameworks - Readiness, Testing Approach, Benefits Management, and reporting.● Leading RPA Business and senior stakeholder engagement.Achievements - Project successfully implemented on budget with a saving of 17 FTE / £600k across 10markets/finance teams.

Responsible for assisting, consulting, and supporting the IT Leadership team through the early stages of their RPA journey including -● RPA software vendor selection,● Creation of RPA delivery framework & methodology.● Development of RPA standards and best practices.● Creation of an RPA Operating Model and RPA Centre of Excellence which had to be robust, scaleable and fit within the existing change culture.Additionally, I was responsible for - Leading, managing, and delivering RPA opportunities across theCorporate Teams within the organization including -● RPA education and awareness across the organization,● RPA discovery workshops,● Creation and management of all key RPA project artefacts.Achievements - successful implementation of RPA training Programme and delivery of 2 RPA projects(proof of concepts) totaling 2.5 FTE / £75k.

I led RPA discovery workshops across finance teams within 6 European countries. I managed, designed, and led the workshop content and agenda to enhance the volume of process re-engineering and automation opportunities that we identified.I was responsible for key discovery activities such as -● Process walkthrough sessions with SME’s.● Process recordings and mapping to BPMN standard.● Value & benefits analysis and assessment.● Automation complexity assessments.● Pipeline management & analysis.Achievements - Successful implementation of RPA discovery strategy and a pipeline of RPA projectstotalling 125 FTE / approx. $4m.

I led and managed the Business Excellence team across the UK & Ireland which consisted of a team ofhighly experienced and efficient operational excellence business leads and project managers and a team of RPA Developers. Our focus was to drive and manage the Operational Excellence framework, processimprovements, and RPA (robotic process automation) projects across the region for each of the clients.Key Projects & Processes –● Google – Content Review Work Allocation, Customer Satisfaction Survey (CRM), Ad ReviewReporting and Alert & Escalation.● Facebook – Finance Reporting (Ad Content), Safety Alert Reporting, Inappropriate Content Alertingand Internal Resourcing – Project Allocation.● Zurich Insurance – Policy Renewals, Accounts Payable, Claim Review/Assessment Reporting andClaim Payments.● Bank of Ireland & Allied Irish Banking – Mortgage Switch Online and CHAPS/Swift PaymentReporting (ERP).Achievements -● In 2.5 years, I generated more than 250 FTE of benefits through process automation (both Tier 1,2FS and Silicon Valley clients).● As an RPA consultant, I was involved in various RFPs and played a significant role in generating newbusiness with new and existing clients.

As RPA project leads across EMEA my role was to discover, assess, drive, and deliver automation projects internally or for key clients. I was responsible for leading the discovery of automation opportunities by performing detailed process analysis workshops, entitlement studies, and process walkthroughs. I also liaised with internal and client stakeholders to lead and deliver automation workshops to not only educate them but also to identify potential automation projects.● NH Hotels & BankInter, Madrid, Spain - February 2016 (Finance) - Automation discovery in OTC, R2R, and P2P teams across key accounts such as NH Hotels and BankInter. These studies formed the basis of a highly successful automation agenda for FY16.● Lloyds Bank, Newcastle, UK - March 2016 (Call Centre, CRM) - 4 successful automation projectswhich resulted in capacity creation of 4.5FTE and formed the basis of a wider continuous improvement agenda within the account that ran deep into FY17.● Royal Mail Pensions Administration, Chesterfield, UK – March 2016 (Pensions) - Processimprovement/automation project plan. These projects delivered significant benefits such as 2 FTEcapacity creation and 15% quality improvement.

As an automation lead, I was responsible for leading the discovery and analysis for the MortgageSimplification Programme and the Mortgage Product Switch Project.Key activities I was responsible for –• Process walkthrough with SMEs.• Process recording & mapping.• Value & Benefits analysis.• Creation and delivery of PDD and key documentation.• Delivery of all business analysis activities during delivery.

As a Continuous Improvement Analyst, I was responsible for leading the analysis and implementation of key process improvement projects across the business areas. Key projects included • Current Account Opening Project• Mortgage Transformation Review• IT Operating Model Project• Recruitment Improvement Project• Lead Business Analyst on Conduct Redress ProjectKey activities included utilizing key Lean and Six Sigma tools such as SIPOC, TIMWOOD, 5S and ValueStream Mapping to establish a problem statement, root cause and an effective solution.

I was responsible for a systems support team within Payments, who manage the access, functionality, availability and security of key payments systems including Swift and PEGA. This role included people development, resource management for key testing in IT projects, delivering internal process improvements, liaising with IT for upgrades and UAT and working closely with business analysts to help produce business requirements for replacement of key system.

Responsible for producing end to end business requirements including meta data requirements, use case diagrams, functional and non-functional requirements, workshop facilitation, stakeholder management, liaised with solutions design to collaborate on technical architecture designs. Role also included the delivery of internal process improvements including a full departmental service catalogue and a business impacts model.

Responsible for the successful governance of IT projects before entering live services. The role included key business readiness tasks including functional and non-functional requirements review, facilitation of key design and implementation clinics and chairing key implementation go-no-go workshops.

Responsible for key programme office deliverables and on-going support to IT projects. This included project planning, supply and demand analysis, supporting project updates including management of risks, issues, assumptions and dependencies, production and presentation of MI for portfolio delivery review meetings. Role also included an internal improvement project to create an intranet site (SharePoint) and supporting pages for the entire IT Governance department.