David Frankhauser Email & Phone Number

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

Responsible for facilitating the renewal of maintenance agreements and Cloud subscriptions while ensuring the highest levels of account management to protect and grow the revenue generated from assigned customer base. Manage and maintain client business relationships through proactive and direct contact with an installed customer base. Act as liaison between Support, Engineering, and Product Management owning the relationship from a customer satisfaction perspective. Work with "new business" sales reps to jointly achieve total customer satisfaction according to Renewals/Account Management Best Practices and by optimally managing Flexera Software's resources as well as channel partners. These relationships enable the ability to coordinate an aligned sales strategy that ensures complete customer success and satisfaction at all times.

Report to Senior Vice President/General Manager. Responsible for management of SaaS and maintenance renewal revenue for 3 business units (the Association, Not-for-Profit and Government software units). Ensure consistent billing and collections of renewals, manage sales opportunities and weekly management reports in CRM, maintain consistent revenue growth, generate new sales opportunities with existing customer accounts (up-sell and cross sell add-ons, upgrades for customers on old versions, professional services), and ensure customer satisfaction.

Engagement Management - Managed professional services team including implementation teams, project managers, account managers and business consultants. Responsible for the management of multiple and simultaneous complex customer engagements. Provided measurable objectives, as well as ensuring the capture of knowledge and development of best practices. Consistently met and exceeded revenue goals. Other responsibilities included recruiting and hiring of professional services staff.Services Delivery - Met goals for project completion and efficiency while maintaining industry-leading levels of customer satisfaction. Maintained and improved methodologies for software implementation and project management, and ensuring process compliance. Operations - Budgeting, forecasting and resource planning. Worked closely with field sales consultants/account executives to participate in contract review process. Coordinated with Account Managers, Product Management, Technical Support and other resources to ensure that customer needs/satisfaction/retention were met, and facilitated a successful deployment and transition to support.Renewal Account Management - Responsible for all aspects of recurring revenue for gomembers business unit including the review and implementation of best practices to optimize maintenance and subscription revenue streams, improve customer relationships, customer loyalty and increase SaaS and maintenance revenue contract renewal rates.

Greater Chicago Area

Directed cash management operations including daily cash administration, credit and collections, management of current accounts and bank relations. Managed all aspects of gomembers business operations including recurring revenue management, accounts receivable and payable departments.

Maryland

Managed all aspects of AR department including the assurance of timely collection of monies due to corporation, monitored and reported on deviations from credit standards, assured timely and accurate invoicing, managed cash application making sure all cash receipts were applied properly, conducted credit checks on all customers, established and managed limits, made recommendations to improve quality of invoicing and collection procedures, responsible for weekly reporting of invoicing totals/aging totals/cash receipts/invoice adjustments. Reported to the Treasurer.