• Hired to transform growth and delivery functions to scale the business to enable key growth and profitability objectives• Reversed a 5 quarter trend of missed bookings to beat budget within 6 months. Restructured sales team, sales processes and solution architecture as underlying components of this plan.• Created an implementation program to improve speed to value for customers (from 9+ months to under 5 within 90 days) and reduce cost to implement.• Improved productivity of our services team by 30+% within 6 months• Signed 4 channel partner distribution deals to expand GTM capabilities

• Hired to build a world-class client success function in support of the business transformation to a cloud-based software company driving higher profitability, increased cross-sales, and improved client retention• Drove turnaround of services division profitability (margins improved from -18% to 22%) through implementation time reduction of 50%, team reorganization, cross-functional alignment, and pricing changes• Grew revenue from existing customers - exceeded bookings quota by 30% - through rigorous cross-sell campaigns, solution selling and advisory relationships • Enhanced customer relationships by removing project roadblocks and aligning mutual objectives• Improved support SLA performance by 10pts by reorganizing the team, implementing KPIs and reducing ticket volume

• Promoted to turnaround enterprise operations to drive profitability and growth• Established roadmap for driving improved support responsiveness through team re-alignment, improved utilization of support management tools and implementation of KPIs• Laid foundation for reducing time to value through scalable and consistent methodology allowing Waystar to offer unique positioning in the market able to quickly penetrate a $3 B market.• Identified levers to grow revenue integrity product line through existing client penetration and new product development

• Hired to build new go-to-market processes to accelerate growth• Built commercialization team through reorganization of disparate functions into one aligned team• Repositioned all solutions sets and associated collateral material to drive revenue growth• Implemented consistent sales methodology and trained team to drive revenue growth objectives• Launched multiple solution bundles to increase deal size and solution take-rate by identifying underpenetrated solutions linked to an assessment of profit and strategic growth opportunities. • Capitalized on new market opportunity to drive revenue growth by monetizing claims data; negotiated multiple distribution partnerships to achieve near-term growth goals

• Co-founded the company and realized a successful exit• Built product roadmap through deep customer understanding and market analysis enabling company to grow to $25 million in revenue• Created the deployment methodology which generated 10-30% improvements for our clients• Developed pre-sales consulting methodology which enabled us to win the business of 29 health systems, each with over $1 billion in net patient revenue • Led upsell efforts with existing clients which generated over 20% of annual bookings

• Promoted to Partner to manage existing client base and to generate new business• Won a regional retailer account and built it into a Top 10 client for the firm• Led growth strategy development for organic grocer in collaboration with CEO and Board• Executed corporate strategy, business unit strategy, and acquisition / divestment support for multi-national metals company