David Franklin Email & Phone Number

Raanana, IL

Seattle, Washington, US

• Hired to transform growth and delivery functions to scale the business to enable key growth and profitability objectives
• Reversed a 5 quarter trend of missed bookings to beat budget within 6 months. Restructured sales team, sales processes and solution architecture as underlying components of this plan.
• Created an implementation program to improve speed to value for customers (from 9+ months to under 5 within 90 days) and reduce cost to implement.
• Improved productivity of our services team by 30+% within 6 months
• Signed 4 channel partner distribution deals to expand GTM capabilities

Muncie, IN, US

• Hired to build a world-class client success function in support of the business transformation to a cloud-based software company driving higher profitability, increased cross-sales, and improved client retention
• Drove turnaround of services division profitability (margins improved from -18% to 22%) through implementation time reduction of 50%, team reorganization, cross-functional alignment, and pricing changes
• Grew revenue from existing customers - exceeded bookings quota by 30% - through rigorous cross-sell campaigns, solution selling and advisory relationships
• Enhanced customer relationships by removing project roadblocks and aligning mutual objectives
• Improved support SLA performance by 10pts by reorganizing the team, implementing KPIs and reducing ticket volume

Louisville, Kentucky, US

• Promoted to turnaround enterprise operations to drive profitability and growth
• Established roadmap for driving improved support responsiveness through team re-alignment, improved utilization of support management tools and implementation of KPIs
• Laid foundation for reducing time to value through scalable and consistent methodology allowing Waystar to offer unique positioning in the market able to quickly penetrate a $3 B market.
• Identified levers to grow revenue integrity product line through existing client penetration and new product development

Louisville, Kentucky, US

• Hired to build new go-to-market processes to accelerate growth
• Built commercialization team through reorganization of disparate functions into one aligned team
• Repositioned all solutions sets and associated collateral material to drive revenue growth
• Implemented consistent sales methodology and trained team to drive revenue growth objectives
• Launched multiple solution bundles to increase deal size and solution take-rate by identifying underpenetrated solutions linked to an assessment of profit and strategic growth opportunities.
• Capitalized on new market opportunity to drive revenue growth by monetizing claims data; negotiated multiple distribution partnerships to achieve near-term growth goals

Waltham, MA, US

• Co-founded the company and realized a successful exit
• Built product roadmap through deep customer understanding and market analysis enabling company to grow to $25 million in revenue
• Created the deployment methodology which generated 10-30% improvements for our clients
• Developed pre-sales consulting methodology which enabled us to win the business of 29 health systems, each with over $1 billion in net patient revenue
• Led upsell efforts with existing clients which generated over 20% of annual bookings

• Promoted to Partner to manage existing client base and to generate new business
• Won a regional retailer account and built it into a Top 10 client for the firm
• Led growth strategy development for organic grocer in collaboration with CEO and Board
• Executed corporate strategy, business unit strategy, and acquisition / divestment support for multi-national metals company