Design and develop cloud solutions to help customers drive value into their business and achieve a true digital transformation, which will unlock new value and set them apart from their competitors.Lead the acquisition, analysis, and synthesis of client business information into business-driven use cases as part of the C1CX cloud team at ConvergeOne. Identify clients’ explicit and implicit needs with a focus on communicating information in a budgetary Description of Services; skilled in turning Description of Services into formal Statements of Work.

Managed a dynamic team of developers and instructors to deliver high-quality, consistent content by addressing performance issues, providing feedback, and fostering team growth. Established quality standards and ensured consistency throughout programs by designing and producing a virtual instructor-led training curriculum for Customer Relationship Management, Skills-based Call Center, and Omni- Channel Contact Centers. Created and maintained 28 classroom labs designed to deliver on-site and classroom-based technical training classes using an innovative and engaging approach with a focus on enhancing creativity across projects. Facilitated significant savings by introducing cost-effective programs which anticipated company and client needs. I developed high-quality, instructor-led, technical training courses for clients and technicians by incorporating new and innovative learning trends in close partnership with vice presidents and directors.

Provided vital structure by providing quality support to 22 instructors focused on developing competencies in Sales and Design courses. Ensured consistent, quality results while overseeing projects within a demanding, continuously evolving professional environment. Delivered and delivered fast-track training curriculums for APSS and APDS; highly skilled in prioritizing projects to achieve key business objectives. Built and nurtured relationships with internal and external department teams to ensure live and virtual Sales and Design courses were developed effectively.

Drove innovation by defining and establishing a Learning and Development curriculum for the Technical Sales community from conception to execution; managed systems following deployment. Established required delivery schedules while driving team priorities and implementations by identifying content in coordination with Subject Matter Experts. Generated stability by providing overall direction for company efforts; ensured familiarity with competitors' objectives and work to anticipate the company's future and prepare the technical sales community for changes and best practice solutions. Shaped a productive environment by establishing a comprehensive onboarding program designed to train college graduates in strategies to sell and create sophisticated telecommunications systems; efforts enabled a one-third reduction in time.

As the Master Instructor for Converged Systems and IP Telephony at Accenture LSS, I owned the responsibility for the accuracy of the curriculum content as well as the readiness of our delivery staff to teach that relevant content. I ensured the Delivery Organization's readiness and capacity to meet our demand. I worked closely with the development organization on curriculum and course revisions, continually liaising with our clients regarding changes to the courses and curriculum and coordinating the activities of the Design Delivery team. This included conducting Train-the-Trainer sessions as well as Field Trials, and mentoring groups of Sales, Design, and Implementation Instructors in the global delivery of their respective curriculums.

As a Solution Lead and as the Solution Portfolio Lead for Communications Systems, I represented Avaya's delivery organization in most client interactions (product house / channel owners). I managed the learning solution lifecycle for all Converged Solutions Division (CSD) Sales, Design and Implementation courses and was held responsible for continuing the increase in student consumption for our courses. I lead a team of other solution leads and instructors in the global delivery of learning for all CSD courses.

With Avaya University (first with Avaya and then when outsourced to Accenture) and as a Lead Instructor, I managed the coordination and delivery of all Converged Solutions Sales, Pre-Sales, and Technical courses to all Avaya direct associates as well as Avaya's Business Partners and end-users. Required an extremely close working relationship with Product Management as well as Client Executives, Sales Engineers, Corporate Systems Engineers and Technicians to maintain timely and updated curriculum.Worked very closely with Channel Managers as well as SE and CE Managers to schedule all Multi-Service Network Infrastructure and Converged Solutions Sales Instructors by requirement and need.