As the Head of Corporate IT, I am accountable for the Corporate IT Service delivery and the product catalogue this includes driving technical quality through the creation of technical standards in-line with the requirements of the IT strategy and work with production on delivery velocity, so those areas are well balanced, and success is achievable. As a functional leader, I am required to manage all aspects of the Corporate IT function: from technical quality, production rigor, and project oversight; to leadership coaching, budgeting, customer management (internal), and one year strategy. As part of the senior management team, work with stakeholders as a representative of Corporate IT, to support the delivery on the overall business strategy.

I am accountable for the IT Corp Engineers and technicians behind Jagex’s Corporate IT infrastructure. I managed a group of skilled IT Engineers and technicians across multiple IT disciplines ranging from end user compute through Infrastructure / platform services. My goal was to create a world class group of engineers that provide IT products and services that are customer focused. I achieved this by not only by hiring, mentoring and coaching highly motivated individuals but by creating a community of practice that encouraged the adoption of industry best-practice, that helped drive the development and adoption of technical principles, standards, and procedures. I am responsible for the delivery of the technology strategy by aligning to the business objectives and technology strategy and budget. I ensured I kept abreast and had a good understanding of the problem spaces that IT Engineers at Jagex operate to plan the development of new capabilities and services. Main Duties & Responsibilities Lead a group of highly performing and skilled IT Engineers and technicians.• Owning the Corporate platform Strategy and contributing to the overall IT technical roadmap.• Motivating the IT Engineers, technicians and recognising success. • Promoting trust, constructive conflict, and by setting a positive climate and an open and honest work environment.• Delivery of project and services within a budget.• Promoting and supporting cross-team collaboration to meet company goals.• Recruiting, and supporting the development of IT personnel with “T-shaped” skillsets. • Understanding business needs, identifying skill gaps in the community, and fostering the development of new IT Engineering capabilities that fill those gaps. • Driving the development and adoption of technical standards and procedures. • Holding line reports, and colleagues, accountable to the company values and behaviour.• Reviewing solution implementations and performing pear review.

In February of 2019 I was prompted to the IT Technology Services manager, this role brought new duties to my existing responsibilities as Infrastructure architecture. The first was in the structuring and recruitment of a new Technically Services team which has the responsibility for managing and maintaining all of Fortems IT Infrastructure platforms and to act as the senior escalation point for other IT teams including application support, and the Service Desk. As leading this team, I have strived to develop a strong team bond and work ethos which is customer and business focused, alongside creating teamwork programmes and day to day management activities including regular one to ones, mentoring and personal and technical development of the team.In addition to my team management responsibilities I was also responsible for the strategic plan and IT roadmap for Technology Services, which included further public cloud adoption and the digital transformation of the Fortem desktop estate. This included the migration to Windows 10 Enterprise, Office 365 and the deployment of Microsoft Teams and SharePoint be an enhanced user experience and collaboration.

I joined Fortem to lead the IT technical transition aspect of a companywide programme of work to become operationally independent from their parent company Willmott Dixon. This was achieved by an initial consultative approach with key business stakeholders to document and collate the requirements of each of the business functions into a clear set of business IT requirements in which to go to market and tender.I led and was responsible for the low-level design and build out of the new Fortem IT infrastructure to support the business and its targeted growth plans. This led Fortem to taking a multi cloud approach utilising both private and public cloud providers to facilitate the requirements of the business, and the migration of 1200 users from Willmott Dixon in a new Fortem infrastructure. The new Fortem platform had to be scalable, highly available, and resilient to ensure it matched the companies strictly enforced SLA’s it had with its customers. The key sections that I covered as part of the design and deployment were as follows: -• Hosting including Storage and Compute• LAN/ WAN and Security• Core IT Services – Active Directory, File and Print• Enterprise Messaging• Backup and Recovery Including full Disaster Recovery• Mobility Management• Business Application Hosting• Service Design with Internal team and 3rd parties • Telephony including a 24/7 contact Centre

In addition to my solution architecture and pre-sales consultant role and responsibilities at Alternative I was appointed as the Pre-Sales Team Manager for IT Services across the group, this is a player manager role where I am trusted solution architect who provides a proactive technical advisory service to our clients as well as the day to day management of a team of 5 solution architects and pre-sales consultants. The role involves mentoring and couching of the team as well as allocation of work, assessment and review of documentation, team workload and priorities against business and customer demands, recruitment and training and tender and bid responses teams. I also play a key role as a contributor to the team and company strategy and being involved in product development, sales strategy.

At Alternative I am a trusted solution architect who provided a proactive technical advisory service to our clients. I understand our client’s business requirements and provide advice on how technology can best serve both their immediate and long term strategies by recommending and designing solutions that meet both their technical and business requirements. I am responsible for developing and forming on-going relationships, with all key project stake holders from technical delivery personnel through to decision makers and C level executives, engaging at various stages of project lifecycle and ensuring that the initial objectives are carried through to project sign offMy main job responsibilities are as follows• Run project definition and scoping workshops with the client and lead consultant, and provide high level estimated costs• Provide answers to technical questions that involve our product range• Support the sales team and account managers from a technical capacity• Support the consultancy team and build a trust relationship with all the consultants• When required assist/support the consultants with onsite deployments• Perform product demos and assist with developing the internal Demo platform• Present product information from a high to low level taking into account the audience and their skill level• Be proactive in researching new products and how we can bring them to market• Create relationships with our partners and work with them to drive the business forward technically• Proactively own and manage technical marketing campaigns• Stay on top of the latest product releases and ensure our clients are aware of changes and innovations as they are made available• Evaluate the competitive landscape and identify trends within the industry• Present formal presentation of our services to our clients

Attend and assist with the qualification of customer opportunity / strategy meetings, including presenting solutions from a commercial and business perspective providing appropriate contributions to presales and act as the design authority for a programme of inter-related projects.Own and manage the scoping and definition of IT strategies by understanding and translating business requirements into technical realities ensuring consultancy assignments are undertaken consistently and with quality, using formal methodologies, analysing customer requirements, gathering and analysing data, recommending solutions to technically manage the design and implementation through to delivery of solutions, including managing / leading teamsBuild and enhance relationships with peers and Computacenter's sales force (Account Managers, Client Directors, and Sales Specialists)

Customer focused consultant providing pre-Sales service to EACS sales personnel and customers.Design, implement and manage projects based around POD specific technologies.Act as an internal escalation and mentoring to junior members of staff for EACS support personnel.

Team Leader & technical lead Responsible for management of IT Team and IT Services. Responsible for implementation of all Jark PLC network and computer infrastructure throughout the UK and Europe.Technical Lead in all Infrastructure projects within the group of business ensuring all projects all delivered on time and within budget.Responsible for IT Helpdesk & Engineers Dealing with all 1st 2nd and 3rd Line Support ensuring response times and peak efficiencies are met,.

Responsible for managing and maintaining the businesses server and network infrastructure. Provided 3rd Line support for approx 1500 to 2000 users throughout the UK both office based and mobile worksAssist in the design and implementation of business and infrastructure projectsPerformed day to day maintenance across all server platforms to ensure peek efficiencies on all equipmentTake Technical lead on key business projects from design to implementation.

Responsible for managing the group’s computer and network infrastructure and systems across the UK and Ireland. Performed Day to day maintenance across all server platforms to ensure peak efficiencies on all equipmentWorked on group projects and had a key role in implementing such projects throughout the groupNetwork user support for 1st and 2nd and 3rd line support, supporting approx 600-800 users across the UKSuggested new ways in which to improve network security and efficiency throughout the companyCoordinate projects with third party solution providers to implement new projects within the group and deliver relevant information back to the customer/user