David Fredericks Email & Phone Number

• Develop and maintain a comprehensive knowledge base of company software applications, hardware, and products, enabling a high rate of first-call resolution and efficient handling of customer inquiries.• Quickly identify and troubleshoot complex technical issues, demonstrating exceptional problem-solving skills and a comprehensive knowledge of company software applications, hardware, and products.• Collaborate with cross-functional teams, including Sales and Engineering, to communicate… Show more • Develop and maintain a comprehensive knowledge base of company software applications, hardware, and products, enabling a high rate of first-call resolution and efficient handling of customer inquiries.• Quickly identify and troubleshoot complex technical issues, demonstrating exceptional problem-solving skills and a comprehensive knowledge of company software applications, hardware, and products.• Collaborate with cross-functional teams, including Sales and Engineering, to communicate customer issues and provide feedback on product performance, resulting in improved product reliability and customer satisfaction.• Successfully resolve a high volume of customer inquiries through phone, email, and chat while maintaining a strong focus on problem resolution and delivering effective, courteous customer service.• Receive frequent customer commendations for providing friendly, informative, and efficient customer service, contributing to positive customer feedback and a high level of customer satisfaction.• Participate in ongoing training and development programs to improve technical skills and knowledge, contributing to ongoing personal growth and improved performance metrics. Show less

- Delivered top-notch customer support to Virginia Mason employees, efficiently addressing and resolving computer-related incidents and problems via phone or email.- Demonstrated expertise in utilizing standard Incident Response, Problem Management, and Request Intake tools, ensuring swift and effective resolution of computer-related issues.- Maintained meticulous documentation of service recovery and problem resolution steps, contributing to a knowledge base for future reference and… Show more - Delivered top-notch customer support to Virginia Mason employees, efficiently addressing and resolving computer-related incidents and problems via phone or email.- Demonstrated expertise in utilizing standard Incident Response, Problem Management, and Request Intake tools, ensuring swift and effective resolution of computer-related issues.- Maintained meticulous documentation of service recovery and problem resolution steps, contributing to a knowledge base for future reference and support by teammates.- Thrived in an energized team-centered environment, fostering effective communication with both customers and colleagues to ensure a collaborative approach to problem-solving.- Exhibited specific knowledge of the Virginia Mason technology and systems environment, enhancing the ability to troubleshoot and resolve issues effectively.- Consistently tracked and documented computer-related incidents, providing valuable insights for continuous improvement and efficient support. Show less

Provide support of various technology hardware and software platforms to students, faculty and staff of Highline College.

•Spearheaded as a team leader, demonstrating exceptional leadership skills in guiding and coordinating a high-performing unit.•Led multiple New Equipment Training (NET) sessions for cutting-edge technologies such as Nett Warrior, Soldier Power, and T-Caps, contributing to the successful fielding across various Army bases.• Managed diverse assignments involving the training and equipping of soldiers from key programs including AWG, AEWE, and FSR support during Loadex/Valdex… Show more •Spearheaded as a team leader, demonstrating exceptional leadership skills in guiding and coordinating a high-performing unit.•Led multiple New Equipment Training (NET) sessions for cutting-edge technologies such as Nett Warrior, Soldier Power, and T-Caps, contributing to the successful fielding across various Army bases.• Managed diverse assignments involving the training and equipping of soldiers from key programs including AWG, AEWE, and FSR support during Loadex/Valdex exercises.•Provided Field Service Representative (FSR) support in challenging overseas environments, including Afghanistan and Iraq, ensuring seamless integration and optimal functionality of critical systems.• Delivered professional classroom instruction through dynamic PowerPoint presentations, complemented by hands-on training and support during field exercises, demonstrating adaptability in various learning environments.•Played a pivotal role in the improvement of training programs by actively participating in the review process, providing constructive feedback, and making valuable recommendations for Points of Instruction (POI), lesson plans, and student guides. Show less

•Expertly trained soldiers in the operation of the Stryker Combat Vehicle, encompassing proficiency in FBCB2 and SINGARRS Communication Systems.•Utilized a dynamic instructional approach, combining hands-on vehicle training and classroom instruction behind the podium. Leveraged PowerPoint presentations and technical manuals to deliver engaging and effective learning experiences.•Played a key role in developing and preparing course curriculum, Points of Instruction (POI), lesson plans… Show more •Expertly trained soldiers in the operation of the Stryker Combat Vehicle, encompassing proficiency in FBCB2 and SINGARRS Communication Systems.•Utilized a dynamic instructional approach, combining hands-on vehicle training and classroom instruction behind the podium. Leveraged PowerPoint presentations and technical manuals to deliver engaging and effective learning experiences.•Played a key role in developing and preparing course curriculum, Points of Instruction (POI), lesson plans, student guides, and audio-visual aids, contributing to a comprehensive and streamlined training program.• Assisted in the training and certification of new instructors, providing valuable mentorship and guidance to ensure the highest standards of instructional excellence.•Acquired certification and conducted training on various Stryker variants, including ICV, NBCRV, and MEV, showcasing versatility and adaptability in handling different vehicle configurations.•Achieved qualification in the Army Basic Instructor Course (ABIC), demonstrating a commitment to professional development and ensuring the delivery of top-tier training. Show less

•Ensured soldiers' thorough understanding of ground operations and Stryker vehicle functionalities, including electronic components and gun systems.•Successfully fielded and trained with the Stryker combat vehicle, addressing software issues that impeded communication between vehicles. Led emergency drills to enhance readiness.•Completed over 400 days of combat operations in Baghdad, Iraq, contributing significantly to the success of Operation Iraqi Freedom (OIF).•Recognized for… Show more •Ensured soldiers' thorough understanding of ground operations and Stryker vehicle functionalities, including electronic components and gun systems.•Successfully fielded and trained with the Stryker combat vehicle, addressing software issues that impeded communication between vehicles. Led emergency drills to enhance readiness.•Completed over 400 days of combat operations in Baghdad, Iraq, contributing significantly to the success of Operation Iraqi Freedom (OIF).•Recognized for leadership prowess with consistent selection for lead positions. Led in planning, mission preparations, physical fitness initiatives, and conducted monthly professional development counseling. Show less

Bas Cybersecurity And Digital Forensics, Cyber/Computer Forensics And Counterterrorism

Computer Science