David Freeman Email & Phone Number

Oakville, Ontario, Canada

Provide sales, marketing, business and technology consulting and specialized services to start-ups as well as small to medium sized businesses. Proven collaborator, leveraging customer relationships and use of financial modeling, process improvements, and project management skills to gain customer commitment to grow revenue and improve profit.Expert in identifying issues, determining root cause, and translating complex requirements and processes into clear, understandable, and actionable strategies. Leads by example, meeting commitments with integrity. Skills in:• Sales and Marketing Strategy• Business Strategy• Operations Strategy• Profit and Loss Management• Service Level Management & Delivery• Program Management• Management

Toronto, Canada Area

Developed technical solutions for complex outsourcing projects. Signed $1B in contracts and exceeded profitability targets. Led technical engagement teams and contract negotiations to win 10 consecutive sales opportunities.• Created new approach for competitive win backs, exceeded annual sales targets by up to 30%.• Designed new technical solutions, reduced cost by over 20% and improving win rate by approximately 50%.• Earned 2012 Service Excellence Award for technical solution cost reductions.• Awarded 2013, 3 separate Excellence Awards for technical solution design and competitive win-backs.• Attained 2014, top performing technical solution manager.

Toronto, Canada Area

Implemented and led quality and risk management program for outsourcing in Canada. Created contract profitability and customer satisfaction improvements.• Designed and implemented infrastructure services quality program, rated among best in class.• Matched contracts to designed solution, improved contract profitability by approximately 15%.• Implemented early intervention delivery reviews, improved customer satisfaction by approximately 20%.• Earned 2002, Stock Grants in recognition of profit improvements.• Achieved 2004, Bravo! Achievement Award, improving customer satisfaction.• Awarded 2005, Stock Grant in recognition of profit improvement.• Recognized 2007, with Bravo! Achievement Award for top-ranked quality program.

Toronto, Canada Area

Managed complex global services outsourcing program with team of 30+. • Solved customer pain points, increasing program revenue from $4M to $12M.• Optimized contract delivery processes, improving program gross profit by approximately 35%.• Earned 2000, Special Achievement Award for revenue and profit growth.Additional experience at IBM:Consulting Client Solutions Manager, Toronto, ONInformation Systems Management Corporation (formerly Datacor / ISM, CSG, acquired by IBM)(Acting) Vice President, Sales and Marketing, Toronto, ONProduct Manager, Outsourcing Services, Toronto, ONDirector, Market Development and Planning, Moncton, NBDirector, Operations, Moncton, NBManager, Marketing Operations, Moncton, NB