David Freeman Email & Phone Number

Oakville, Ontario, Canada

• Provide sales, marketing, business and technology consulting and specialized services to start-ups as well as small to medium sized businesses. Proven collaborator, leveraging customer relationships and use of.
• Sales and Marketing Strategy
• Business Strategy
• Operations Strategy
• Profit and Loss Management
• Service Level Management & Delivery

Toronto, Canada Area

• Developed technical solutions for complex outsourcing projects. Signed $1B in contracts and exceeded profitability targets. Led technical engagement teams and contract negotiations to win 10 consecutive sales.
• Created new approach for competitive win backs, exceeded annual sales targets by up to 30%.
• Designed new technical solutions, reduced cost by over 20% and improving win rate by approximately 50%.
• Earned 2012 Service Excellence Award for technical solution cost reductions.
• Awarded 2013, 3 separate Excellence Awards for technical solution design and competitive win-backs.
• Attained 2014, top performing technical solution manager.

Toronto, Canada Area

• Implemented and led quality and risk management program for outsourcing in Canada. Created contract profitability and customer satisfaction improvements.
• Designed and implemented infrastructure services quality program, rated among best in class.
• Matched contracts to designed solution, improved contract profitability by approximately 15%.
• Implemented early intervention delivery reviews, improved customer satisfaction by approximately 20%.
• Earned 2002, Stock Grants in recognition of profit improvements.
• Achieved 2004, Bravo! Achievement Award, improving customer satisfaction.

Toronto, Canada Area

• Managed complex global services outsourcing program with team of 30+.
• Solved customer pain points, increasing program revenue from $4M to $12M.
• Optimized contract delivery processes, improving program gross profit by approximately 35%.
• Earned 2000, Special Achievement Award for revenue and profit growth.Additional experience at IBM:Consulting Client Solutions Manager, Toronto, ONInformation Systems Management Corporation (formerly Datacor / ISM, CSG.