David Fried Ph.D. Email & Phone Number

Scottsdale, AZ, US

Mesa, AZ, US

Mesa, AZ, US

Phoenix, AZ, US

It is my honor to build and manage the Venture Start programs that enable innovation and ecosystem community management. I am building the Venture Start platform to guide founders and entrepreneurs through the process of starting and growing business in Arizona. Additionally I am the liaison between the innovation team and marketing, supporting ACA’s brand.

Accomplished Leader, Innovator, Customer Fanatic, Lean Six Sigma Director, & Value Creator. My passion and expertise in continuous improvement and disruptive innovation is responsible for creating and growing new industries, companies, and products that have generated over $157M in new revenue and eliminating $39M in losses from poor quality. With care, I.

Tempe, AZ, US

Me and my team drive continuous improvement by defining and owning all phases of the process and product life cycle from ideation to implementation, partnering cross-functionally to revolutionize the car buying experience by improving our enterprise processes and systems in our retail dealerships. I lead the identification and valuation of opportunities.

Plantation, Florida, US

Leading the largest change initiatives for customer service while maintaining the high Chewy bar on customer experience including talent management, continuous improvement, change management, program management, and creating a growth culture. In 2022 and 2033 these changes include developing and implementing a culture of coaching, launching version 2 of.

Seattle, WA, US

Supporting Amazon's rapid Expansions space as the Talent Excellence Lead, build a program to assess skills and proficiencies necessary for the complex Expansion projects, design trainings and toolkits for employee development, and create a mechanism for a Versatile Expansions workforce. Simultaneously creating a Leadership Development program to enable PM.

Seattle, WA, US

Seattle, WA, US

Built the mechanism for the intake and execution of data privacy compliance regulations. Reduced compliance tasks by 40-60% by identifying cross country synergies and leveraging existing compliance tools. Coordinated 130 attorneys through compliance activities for GDPR and CCPA.

Seattle, WA, US

Developed trainings for diverse groups of Amazon Leaders and Program Managers in mechanism health and continuous improvement via documents, video/distance coaching, group trainings, and executive coaching. Helped leaders enable their team's through clear communication on mechanisms. Obsessive customer focus during the clarification of ambiguous conditions.

The Center for Workplace Diversity Research (CWDR - "The Centre") serves as a synergistic environment for faculty and students who have an expressed interest or research agenda associated with a variety of topics, issues, and challenges associated with cultural, generational, learning, thinking, and managerial diversity existing in the workforce and in the.

Mesa, Arizona, US

 Create and lead a system for managing cross-functional teams through the quick resolution of all client issues and changes. The system includes quick identification of the issue (all root causes), defining the functional parameters (client expectations/requirements, legal parameters, system limitations, impact, etc.), and driving comprehensive.

Mesa, Arizona, US

 Established two client excellence teams focused on flawless delivery of new program implementation & customer experience Developed repeatable processes for shortening the client on-boarding with greater articulation and dissemination of requirements (RFP, contract, legal/legislative).Highlights: Reduced time to revenue and improved delivery time.

Mesa, Arizona, US

Phoenix, AZ, US

An Alumni Mentor is a graduate of University of Phoenix’s bachelor, master or doctoral programs, who volunteers to share their time in support of a fellow alumni – or current student’s – pursuit of professional goals.An Alumni Mentor shares their career experiences as a reference point in order to help guide their mentee towards the achievement of their.

Scottsdale, AZ, US

The Great Discovery is the answer to the questions "how do I make Six Sigma part of my entire organization?" and "Isn't Six Sigma too complicated for me?".Training the methods and systems of Six Sigma Generation 4 / The Great Discovery, including quantified goal-setting, process mapping, force analysis, and improvement. Whether mentoring individuals or.

Denver, Colorado, US

 Create and manage to the Strategic Operating Plan and Budget. Partner with the Amazing Lash Studio Franchising senior management team to implement, and manage the annual budget, quarterly projections, and monthly forecasts.  Create and execute the agreed upon strategies of the company and then oversee the operational management of the organization. .

Mesa, AZ, US

 Lead a project for new service; designed the process and quantified resources necessary. Expected annual rev +$3MM  Updated process repository to include all functions and a larger volume of process maps Standardize and mapped over 30 processes from high organization level swim-lanes to detail focused task maps Consulted for expertise of Six Sigma.

Create, develop, and implement a sustainable process improvement model and culture across Heartland Mortgage including improved productivity, cost control, risk mitigation, and the overall customer experience.

Scottsdale, AZ, US

- Co-creator, developed and managed systems and processes resulting in +$105 million in revenue at 30%+ profit margin.- Served as the voice-of-the-customer during custom software development, marketing strategy sessions, marketing, process improvement, and vendor selection.- Mapped over 25 processes for business function, improvement, PCI compliance, and.

Scottsdale, AZ, US

• Conducted customer experience survey and analyzed the data surrounding vendor and product performance at extreme use volume that reduced DPMO by 98% from 660,000 to 9,900.
• Reporting to the CEO, reviewed, analyzed, and made informed decisions about new services for Massage Envy including SPA and aroma therapy.
• Built an innovative E-commerce company (Massage Elements) from scratch including the development of custom third-party software functionality that provided custom product availability and pricing based on assigned.
• Promoted from Assistant Manager at the first franchise to Manager at the tenth, to Assistant Director of Training at the Corporate Office within my first year to support rapid company growth. Promoted to Chief of Staff.
• Directly led and managed a team of three and led an organization of 60.

Scottsdale, AZ, US

- Co-authored and maintained the Massage Envy Franchise Operations Manual from 2003-2005.- Performed action research through regular communication with the franchise community to learn best practices, than developed scalable system for deployment throughout the entire community.- Trained groups of 6 to 25 people ranging in age from 16 to 65 in sales.

Carlsbad, CA, US

Washington, DC, US

Doctor Of Philosophy (Ph.D.), Industrial/Organizational Psychology

Masters, Industrial/Organizational Psychology

Bachelors, Business Administration