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Customer-focused Senior Information Technology Executive, with exceptional interpersonal skills, demonstrating leadership for client service delivery teams, turning around ineffective organizations and translating business requirements into highly effective technology solutions while delivering superior business results and operational excellence. Proven track record of leading the implementation of strategic business initiatives and global transformations for large and mid-sized enterprise IT organizations and consulting engagements. Broad background in a diverse range of industries, Consumer Package Goods, Manufacturing, Retail, Natural Resources, Life Sciences, Bio-Pharmaceutical and Utilities.Qualifications include experience in the following areas: IT Governance, Team Development, Outsourcing On and Offshore, Contract Negotiations, IT Infrastructure, Architecture, Big Data & Analytics, Cloud Transformation, Application Development, E-Commerce, DevOps, Automation, Delivering Large Complex Projects Globally, SaaS, IaaS, PaaS, and Mobility
Executive Technology Service Consulting - Owner
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Principal ConsultantExecutive Technology Service Consulting - Owner Jun 2014 - PresentStockton, California Area•Sr. Director of IT Operations at Designer Shoe Warehouse (DSW) Columbus, Ohio 2015-2016Engaged by Taos Mountain for DSW to back fill a strategic IT Leadership role while DSW’s full-time employee was out on an extended medical leave. The role consisted of running the day-to-day IT Infrastructure Operations for DSW to support the corporate operations, 450 brick and mortar stores and DSW¹s E-Commerce operations. Ensuring that the mission critical E-Commerce infrastructure was tested and ready for the retailers holiday seasons DSW’s busiest time of the year. •Principal Consultant at Strategic Technology Services (STS) Boise, Idaho 2015Teamed with STS to developed strategy, architecture and implementation of services offering for online Enterprise Performance Management suite of products for leading SaaS platform vendor.•Sr. Consultant for ACCENTURE Phoenix, AZ 2015Teamed with Accenture to help develop resource pyramid and outsourced delivery service models for the transition to a cloud base infrastructure for Phoenix based Utility client. •Principal Consultant at Strategic Technology Services (STS) Boise, Idaho 2014Teamed with STS to develop strategy, architecture and development for a CRM social/ viral online marketing and management platform for leading on line marketing services agency.
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Avp - Multi-Service Integration (Msi)Cognizant Technology Solutions Jan 2017 - Aug 2017San Ramon California•As part of Cognizant’s Multi-Service Integration (MSI) practice, I managed the delivery and sales growth of large complex client engagements that included the identification and business development of current and future revenue and sales opportunities. Through strong relationship building activities with the clients, Cognizant’s internal on-shore and off-shore teams, partners, and subject mater experts, delivered client Transition, Transformation and Operational Execution services for a strategic multi-year client engagement that spanned multiple contracted outsourced services. My role as a trusted advisor to the office of the CIO was to ensure delivery excellence and desired business outcomes to Cognizant’s Life Science and Heath Care clients while driving margin, profitably and future sales opportunities.
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Managing Director / PartnerAccenture Mar 2012 - Jun 2014Phoenix, Arizona•As a Managing Director ay Accenture, my role was to drive new business opportunities of $20M while managing the current client revenue stream of $50M per fiscal year. Driving client satisfaction and delivery excellence for Accenture’s Diamond accounts meeting the customer’s business technology goals and objectives helping them solve business problems.•Partnering with the client, Accenture’s internal on-shore and off-shore teams, partners, and subject mater experts, the role of the TAL (Technical Account Leader), was to own and manage the outsourced application and infrastructure delivery services contracted. With a team of 300 + resources both onshore and offshore providing support for two global SAP instances, virtualized data center operations, data base, analytics support, global service desk operations supporting 20,000 seats globally, and a payroll BPO team for one of the world’s largest mining companies. •Managed the repackaging of resources to turn-around the performance and delivery of the Accenture’s IT teams for the current client outsourced engagement. Driving accountability, ownership and delivering quantifiable results and metrics, while improving revenue growth and margins.•Led the strategy for onshore and offshore delivery for next generation of services and technology solutions, Big Data, Analytics, Cloud Services, SAP Hana, SaaS, IaaS and PaaS hosting services for Accenture’s Utilities clients. -
Sr Director Global It OperationsE&J Gallo Winery Jun 1998 - Mar 2012Modesto, California•Developed and drove the execution of the strategy to change the methodology and core winery culture for delivering all IT infrastructure services, utilizing outsourcing and industry best practices to build a 24/7 high availability infrastructure landscape. Supporting Gallo’s data center back office operations, architectural services, winery bottling operations, logistics, warehousing and M&A activities. Responsible for ensuring the availability of IT infrastructure resources, to Gallo’s global field sales force, campus IS operations and services at the lowest cost while maintaining the highest possible levels availability and customer satisfaction. •Key IT leader driving excellence in execution resulting in Gallo being recognized as the Number-One-ranked IS Operation Information Week 500 in 2004, ranked first among IW’s the Magnificent 7 award in 2007 and named number 4 in IW’s top 10 companies of last decade Awarded in 2016. •Managed 130 FTE’s leading six core teams, desktop services, remote service desk operations, data center operation, network services, architecture/shared services, security and telecom with an annual budget of $28 million.•Led the negotiations for three major outsourcing agreements covering remote service desk, on-site desk-side support, NOC & network monitoring, disaster recovery, server break fix activities and virtualized infrastructure that resulted in a $6 million budget reduction over the life of each of the three contracts.•Drove the infrastructure build and support for APEX Gallo’s analytics and big data initiative for real time access to consumer, store and distributor data via mobile platforms. -
Director Corporate Applications DevelopmentCyprus Amax Minerals Company Dec 1996 - Jun 1998Denver, Colorado•Managed 220 outsourced developers and managers with a budget of $45 million while effectively reducing costs and improving development cycle times.•Led the development and deployment of business applications solutions in support of the company’s worldwide mining operations, MINCOM ERP, Lawson Payroll and Oracle Financials (AR, GL, AP, and OE), consolidating operational functions globally.
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Senior Manager, Information Services Communications Services & Solutions DivisionUnisys Corporation 1995 - 1996Blue Bell, Pennsylvania• Achieved 135% of all quotas during 1995 – 1996 while directing the development, sale, and the implementation of telecommunications-based Unisys Enhanced Services Applications and outsourcing services.• Generated more than $10 million in services revenue as engagement manager on Bell South’s Master Record Project.• Developed and directed a new strategy that resulted in the sale of a $50 million, five-year Data Center Outsourcing contract to Southern New England Telephone.• Oversaw successful NIRIS SS7 transmission monitoring and fraud detection products programs -
Senior Program Manager, Network ServicesIbm 1993 - 1995Piscataway, New Jersey• Developed and led the implementation strategy of IBM’s Integrated Service Control Point (ISCP) solution to five RBOC's in order to establish an infrastructure for future services, including Caller ID Services, 800 Number Services, Personal Communication Services (PCS), Customer Contact (CC), Virtual Call Center (VCC), Billing Systems, and Data Distributor System (DDS).• Recognized for outstanding performance in achieving 125% of revenue targets in 1994 ($40 million). -
Manager - Technical Assistance Center (Tac)Centigram 1989 - 1993San Jose, California
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Frequently Asked Questions about David G. Hatch
What company does David G. Hatch work for?
David G. Hatch works for Executive Technology Service Consulting - Owner
What is David G. Hatch's role at the current company?
David G. Hatch's current role is SENIOR TECHNOLOGY EXECUTIVE- Principal Consultant and Owner at Executive Technology Service Consulting.
What is David G. Hatch's email address?
David G. Hatch's email address is da****@****llo.com
What is David G. Hatch's direct phone number?
David G. Hatch's direct phone number is +120952*****
What schools did David G. Hatch attend?
David G. Hatch attended Skyline College.
What are some of David G. Hatch's interests?
David G. Hatch has interest in Environment.
What skills is David G. Hatch known for?
David G. Hatch has skills like Process Improvement, Project Management, Vendor Management, Program Management, Team Leadership, Six Sigma, Management Consulting, Operations Management, Outsourcing, Leadership, Budgets, Strategy.
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