David Thayer Email & Phone Number

Knoxville, Tn, Us

Us

Proud to be wearing my orange and giving back to the University of Tennessee! As a faculty member of the Finance Department, I'm teaching students financial concepts needed for success in the field and supporting with examples from my practical experiences. Additionally, I'm investing time in corporate relations to help these same students understand and connect with employers and the various roles we are preparing them for in their careers. We are changing the world for the better at the Haslam College of Business. :)

Knoxville, Tennessee, Us

Served as Chief Financial Officer for Vehlo, the favored provider of innovative software and payment solutions for the automotive industry. Acquired by Greater Sum Ventures & Lightyear Capital in May 2022.Chief Financial Officer responsible for growing and developing the company’s finance and accounting talent, in addition to, enhancing the tools, processes, and reporting needed to support rapid growth with economies of scale. Drove operational excellence and served as a strategic partner to the business by identifying opportunities for improving profitability and supporting revenue growth including M&A financial diligence and integration. (Retired from for-profit work 2023)

Folsom, Ca, Us

Served as Chief Financial Officer and led the global Customer Service organization for One Inc. Software Corporation -- the leading digital payments network for the insurance industry. Acquired by Great Hill Partners in January 2020.Directed the financial management of the company, providing leadership and oversight of all financial planning and analysis, accounting, investor reporting and relations, cash and credit facility management, and payment operations functions. Champion of strategic initiatives aimed at sustained value creation and customer growth. Also, led international customer contact organization driving new tools, automation, capacity planning, and productivity/DIY initiatives to improve customer experience.

Atlanta, Ga, Us

Senior executive leader for 1000+ employees across multiple sites globally to include onboarding, underwriting, deployment, chargebacks, and customer service. Oversight of related annual expense budgets, physical inventory, receivables management, and capital project leadership to include implementation of new Salesforce CRM and related digital transformation tools. Development of robust capacity planning models to support M&A activity. Held global responsibility for delivering tools and processes aimed at continuous improvement of our North American customer experience including innovative artificial intelligence solutions. While in the role, delivered double-digit improvement to employee engagement scores while also driving improved customer experience to include CSAT, Net Promotor Score, Net Easy Score, and First Contact Resolution. Led design of digital transformation initiatives (bots, chat, portal, communities) in support of customer DIY and DIT objectives. Drove efficiency via offshoring, capacity planning, root cause analysis, call deflection, and employee ideation while maintaining a highly-engaged and globally diverse team.

Atlanta, Ga, Us

Led Finance Team and served as chief financial officer for the full North American P&L in excess of $1B annual revenue. Provided profitability insights in support of strategic revenue growth strategies. Provided accurate and timely management of opportunities/risks to forecast with key business owners. Implemented cost savings initiatives aligned with efficiency targets. Developed ROI modeling for new project funding prioritization. Consolidated FP&A functions globally and implemented shared service model.

Us

Acting Director of the Business Office and related Finance functions for the Office of Information Technology and the Research Office with budgets totaling $200mm and 750+ employees. Oversight of 45 employees performing accounting, budgeting, procurement, audit, HR, and payroll activities. Developed cost/price models for various student revenue sources that are still in use today.

Overland Park, Kansas, Us

Prepared and managed a $50mm annual expense budget. Coached and developed a team of 21 employees. Performed monthly financial statement review and statistical analysis. Led internal audit team spanning activities of 200 accountants. Assisted with the conversion and implementation of a new billing system.

Master Of Business Administration - Mba

Bba, Accounting