David Gallagher Email & Phone Number

Groton, MA, US

Salem, New Hampshire

• 𝗠𝗮𝗻𝗮𝗴𝗲 the product lifecycle of 14 products within the analytical portfolio including launches, positioning, strategies, and discontinuations.
• 𝗖𝗿𝗲𝗮𝘁𝗲 strategic and tactical plans to build brand awareness and increase global revenue.
• 𝗔𝗻𝗮𝗹𝘆𝘇𝗲 trends within the market segment and identify opportunities that may present themselves.
• 𝗖𝗵𝗮𝗺𝗽𝗶𝗼𝗻 the voice-of-the-customer (VOC) and translate it into technical requirements.
• 𝗗𝗲𝘃𝗲𝗹𝗼𝗽 a roadmap of short-term and long-term product releases to capitalize on market potential.
• 𝗖𝗼𝗻𝘁𝗿𝗶𝗯𝘂𝘁𝗲 to regional marketing initiatives by developing collateral for campaigns (social media, website, etc.).

Salem, NH

• 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗲𝗱 all customer service problems with a network of 40+ international distributors to collect metrics, allowing for the analysis of product quality and customer satisfaction.
• 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗱 and executed the Annual Business Plan to meet the annual revenue goals.
• 𝗧𝗿𝗮𝘃𝗲𝗹𝗲𝗱 to customer sites globally to perform on-site service, installations, and provide training on all product lines.
• 𝗣𝗿𝗼𝗱𝘂𝗰𝗲𝗱 new technical resources (manuals, service kits, etc.) for the internal service network and external distribution network.
• 𝗖𝗿𝗲𝗮𝘁𝗲𝗱 and hosted a series of training programs for new hires within the distribution network to increase troubleshooting effectiveness and decrease the time to resolution with the customer.
• 𝗧𝗿𝗮𝗶𝗻𝗲𝗱 incoming staff on current product lines and mentored junior applications- and technical-support staff.

Salem, NH

• 𝗠𝗮𝗶𝗻𝘁𝗮𝗶𝗻𝗲𝗱 and customized two robust databases containing all information related to sales and service issues.
• 𝗔𝘂𝗱𝗶𝘁𝗲𝗱 current data entry practices and identified means of increasing data entry and maximizing efficiencies.
• 𝗧𝗿𝗮𝗶𝗻𝗲𝗱 all staff regarding proper operating procedures on both databases, as well as hiring all resources necessary to expand the scope of data collected within the database through additional modules or add-ins.
• 𝗠𝗮𝗶𝗻𝘁𝗮𝗶𝗻𝗲𝗱 the databases utilizing reports to provide management with a comprehensive view of current and past business practices.

Salem, NH

• 𝗣𝗿𝗼𝗺𝗼𝘁𝗲𝗱 to Senior Applications and Support Tech Specialist, assuming all duties of the Applications and Technical Support Specialist from an Applications and Technical Support Specialist (2009 – 2011).
• 𝗠𝗲𝗻𝘁𝗼𝗿𝗲𝗱 junior staff regarding the most effective way to resolve conflicts with customers.
• 𝗘𝗻𝗴𝗮𝗴𝗲𝗱 in higher level discussions with management teams regarding future product ideas and design.

Salem, NH, USA

• 𝗔𝗱𝗱𝗿𝗲𝘀𝘀𝗲𝗱 chemical- and mechanical-related problems and responded to domestic customer questions via phone, email, and in-person, responding to all communications daily.
• 𝗧𝗿𝗮𝘃𝗲𝗹𝗲𝗱 to customer sites to perform service or installations and to provide training on all product lines.
• 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱 five U.S. and two international outside sale representatives, as well as three domestic inside sales reps and two international applications chemists, answering questions daily.
• 𝗜𝗻𝘁𝗲𝗿𝗳𝗮𝗰𝗲𝗱 with government organizations on behalf of customers to obtain answers related to federal and state mandates.
• 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗱 and documented new opportunities for solutions to aid the current and future customer base.
• 𝗦𝗮𝘃𝗲𝗱 the company money by developing and documenting incoming quality control parameters on chemistry products reducing needless retesting.

Marlborough, MA

• 𝗔𝗻𝗮𝗹𝘆𝘇𝗲𝗱, maintained, and scheduled four gas chromatographs—troubleshooting and repairing instruments as required to minimize downtime consistently by employing specific repair method.
• 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗱 new analytical methods to facilitate custom state environmental methods.
• 𝗧𝗿𝗮𝗶𝗻𝗲𝗱 new hires per company guidelines, conducting regular audits and reviews to ensure a swift transition into each new role to maximum employee efficiency.
• 𝗠𝗮𝗶𝗻𝘁𝗮𝗶𝗻𝗲𝗱 chemical inventory and submitted purchase orders as needed for replenishment.

Ms, Applied Mathematics

Minor, Mathematics

Bs, Aerospace Engineering

Activities and Societies: Design Build Fly, American Institute of Aeronautics and Astronautics