David Gama Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Responsible for leading, mentoring, and coaching team of 16 merit sales associates to achieve performance goals and deliver industry-leading premium customer support to high-valued B2B agencies, representing $20B in annual revenue• Manage cross-functional support strategies for North America, Latin America, and UK Point of Sale and work collaboratively with cross-divisional teams to ensure alignment across all Global Sales Support lines of business• Build solid and effective relationships across all divisions internally and externally with corporate and agency accounts through onsite presentations, webinars, and various collaboration initiatives designed to drive corporate share goals• Highlights:o Manage 24/7 support for Latin America/Caribbean and UK regionso Support to Global Sales Support JV partnerships for Aeromexico, Air France and KLM in Mexico, LATAM in South America, and Virgin Atlantic in the UK, focused on corporate travelo Managed KANA email response team, including training and scheduling, for Latin America and UK markets to provide solution, improved efficiency, and quality assuranceo Support to implement Chat tool in Global Sales Support for corporate accounts utilizing Delta Professional and Salesforce platformso Manage daily codeshare operational issues, including - monitoring and recommending changes to seat prices, allotments, and codeshare agreements; responding to ad-hoc requests from partners; tracking performance identifying trends; supporting re-negotiation with partners as indicated by performance measures and coordinating partnership communication with other departments within Delta (Network Planning, Revenue management, Reservations, In-flight, Policies, and Procedures, etc.)

Atlanta, Georgia

Was recently collocated at Aeromexico’s Global Sales Support office in Mexico City for 14 weeks assisting with decision making, operations, quality assurance, training, and coaching.As member of Delta GPS LAC Team, I have been supporting DL SAEs and DL GSS Associates with escalated requests, and policies & procedures for Delta and Alliance Partners (AF, KL, VS, VA, G3).Support Latin American B2B Agencies and Corporate Travel to promote premium sales, demonstrating Signature Service customer care before and after sale building business relationships.