David Gamble Email and Phone Number

• Managing all content for an EMEA-level audience of 2m visitors per year.• Delivering hundreds of product launches per year, each with high levels of technical variance and published online across multiple syndication channels.• Managing the translation process for 16 languages for thousands of content items, working with native speakers on a defined QA process.• Creation of products, services and solutions at master level to replicate across 38 websites using all data sources available from the client.• Stakeholder management including face to face via video calls.• Maintaining the extranet with assets for the reseller channel.• Managing European and local product and account managers to provide content, product imagery and launch information in accordance with global release deadlines.• User Acceptance Testing (UAT) for any new implementations and features, developing key user stories and success criteria for major, agile-release cycles• Working with Web Support team to assist with all creation and editing of websites in bespoke Content Management Systems.• Creation of emarketing assets using the client’s marketing automation tool, CommuniGator.• Reporting in and management of pan-EMEA ticketing system to push the influence and success of Dynabook’s marketing• Creation of data sheets for all countries in local language showing compatible accessories and services.• Microsoft Ad-check submission for data sheets and web pages ensuring compliancy is met.• Providing intelligence behind the data through monthly and quarterly statistics reports and presenting to the client. Google Analytics and Looker Studio page views and sessions and for ad-hoc requests.• Leading the client via working with developers for systems and user-journey improvements.• Managing the evolution of the reseller-locator tool, Metalocator, mapping resellers to the search queries of the end-user.• Proofreading copy/marketing messaging• Resizing images

• Providing accurate and efficient administrative and marketing support for product lifecycles and commercial management.• Preparing and creating products, services and solutions at European master level to replicate across 35 websites working to deliver on launch dates.• Maintaining accessories compatibility with other products.• Datasheet creation showing product specification. • Managing translations with agencies for manual and automatic upload.• Creation of configure to order products for approval in the Road Map Database.• Weekly competitive analysis on specification, pricing via channel web watch.• Managing ecommerce data base for direct and internal staff shop sales.• Uploading and managing media assets database and including gallery image links.• Making assets available on the company extranet.• Maintaining Service Master Database.

• Chasing debtors on the sales ledger via telephone and email.• Focusing on targets to clear outstanding overdue balances. • Working closely with large important accounts, building and maintaining relationships to help achieve month end payments. • Dealing with escalations and customer queries such as price, proof of delivery, stock discrepancies and liaising with other departments and account managers for resolution.• Sending and responding to a high number of emails in a timely manner.• Providing statements, copy invoices and credit-notes.• Raising manual invoices.• Setting up standing orders.• Credit-card payments.• Customer refunds for credit balances/returns/cancellations.• Debt review meetings with the team.• Filing and archiving of remittance advices.• Putting accounts on/off stop.• Working collaboratively with the Collections Department for old debt.• Good Excel skills and able to do VLOOKUPs.• Producing statements and overdue and final demand letters.• Any other ad hoc responsibilities related to the Finance team.• Keeping journals up to date of conversations with customers and actions.• Knowledge of MS Office: Word, Excel, PowerPoint, MS Outlook, MS Teams.• 7 years previous credit control experience working for Agfa-Gevaert Ltd.

• Day to day management of the product databases and content management systems (CMS) which feed Toshiba’s websites across six countries. • Localising all products and components in the CMS country layer ensuring the correct image, specification and pricing is correct which feeds a number of other systems. • Uploading marketing content such as messaging, videos and banners to second CMS system creating web pages and image galleries.• Translating messaging via agencies for a number of different countries.• Product launch, set up and attachment of accessories and services relating to core products plus maintenance and creation of accurate compatibility chart for Northern European region.• Creating recommended accessories and services lists for core products to promote direct web, call centre and channel sales.• Creating special offer promotion pricing for compatible accessories and services to enhance the customer’s out of box experience.• Managing data specification sheet creation of new products including audit and approval via Microsoft to ensure compliancy for funding.• Managing Toshiba’s information through partner channels such as key retailers via 3rd party tools including CNET.• Product set up and price maintenance for all products, accessories and services in a Siebel bidding database used by the sales and commercial teams.• User Acceptance Testing (UAT).• Liaising and communicating with counterparts in Europe and to act as support at all times.

• Providing accurate and efficient administrative and marketing support for products’ lifecycles and commercial management including creation of marketing messaging.• Product launch management for laptops, accessories and services creating line-ups with the product marketing team, distributing information to stakeholders and configuring product in database tool.• Creation of new service part numbers based on the current demands of the business and to confirm compatibility to Europe and the sales force.• Completion of product set up sheets for B2C channel and B2B channel product set up via CNET.• Liaising with third party service solution companies such as insurance companies to negotiate pricing and coverage.• Weekly competitive analysis on specification and pricing via channel web watch.• Generation, maintenance and distribution of pricing lists and requests.• Maintenance and distribution of product matrices and compatibility charts.