David Garceau Email & Phone Number

Deerfield Beach, Fl, Us

Gemaire hired me into a specially created position to re-imagine and champion the way they provide technical support and training to the contractor dealer base. In this role I manage the technical support group and provide a corporate focus to the contractor training objectives.The existing technical support representatives are all very skilled individuals and my first focus was to evaluate their strengths and to bring them together as a unified team. This is being achieved through communication, redefining the fundamental team objectives, the use of new technology and the unanimous adoption of a practical core mission statement.

Atlanta, Ga, Us

* Managed a team of seven remote field employees to support $630M in motor bearing unit sales.* Responsible for hiring, goal setting, employee development, performance appraisals, individual budgets and handling personnel issues including terminations.* Planning, development and instruction of high impact sales, quality and technical training programs.* Lead direct sales support objectives through dealer or distributor meetings and presentations.* Resolving complex service issues from the consumer level through to product diagnosis and component failure identification.* Documenting, tracking and managing quality escapes through resolution.* Writing technical service notes, communicating service issues.* Legal and litigation support through investigation and testimony.

* Factory Field Service representative* Training Coordinator and Instructor

* Technical service contact * Training coordinator and instructor* Inside sales support functions* Managed HVAC parts and equipment stock levels* Developed dealer price matrix structures and sales programs

Education record

Maximizing Your Leadership Potential

Diploma, Air Conditioning And Refrigeration

A Level Examinations (England), Mathmatics And Physics With Electronics / Computing

Gsce Examinations