Principal Customer Success Manager
Current
Feb 2023 - Present
AeroLeads people directory · profile
David Gardner Email & Phone Number
Principal Customer Success Manager at BitSight Technologies
at
BitSight
1 work email found
@bitsight.com
3 phones found area 617
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Principal Customer Success Manager at BitSight Technologies
Location
Salem, Massachusetts, United States
Company size
Who is David Gardner? Overview
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Quick answer
David Gardner is listed as Principal Customer Success Manager at BitSight Technologies at BitSight, a with 201 employees, based in Salem, Massachusetts, United States. AeroLeads shows a work email signal at bitsight.com, phone signal with area code 617, and a matched LinkedIn profile for David Gardner.
David Gardner previously worked as Principal Customer Success Manager at Bitsight and Senior Customer Success Manager at Bitsight. David Gardner studied at East Georgia State College.
Company email context
Email format at BitSight
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{first_initial}{last}@bitsight.com
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AeroLeads found 1 current-domain work email signal for David Gardner. Compare company email patterns before reaching out.
Profile bio
About David Gardner
A versatile and consistent performer with a track record of success and having demonstrated innovative thought and strong team leadership abilities, started the path of Sales Engineer in early 2014 after working closely with the technical support and VIP support teams in years prior. This allowed me to work with the Inside Sales team to change the way that people work and live through secure connections to people, devices, and data that makes up their digital world. I expertly handled strategic and tactical technical sales conversations and enjoyed teaching peers and customers. In late 2015 I changed paths to nurture that teaching and training by becoming a Customer Success Manager in a new and emerging industry of cybersecurity ratings and building a Customer Success team from the ground up. Coming from a technical background I possess an in-depth technical knowledge which I leverage to function as a trusted adviser and expert on product, industry best practices, and competition. I have leveraged my previous sales, customer engagement experience, Sales Engineering, and technical background to enhance customer experiences, reduce churn, lead industry cybersecurity standards, and increase customer adoption through every step of the customer journey. I am a mentor to my team, have identified, and created, and led multiple CSM team segments to better serve our customers through their multifaceted needs.Now as of 2017 I perform as a Senior Technical Customer Success Manager. I lead a team of highly specialized technical cybersecurity advisors that advise governments and leading businesses in cybersecurity best practices and standards as, well as reducing attack surface footprints. This all in service to ensuring product adoption, customer maturity in cybersecurity risk reduction, and reduction of customer churn risk.
Listed skills include Salesforce.Com, Technical Support, Troubleshooting, Enterprise Software, and 23 others.
Current workplace
David Gardner's current company
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Bitsight
10 roles
David Gardner work experience
A career timeline built from the work history available for this profile.
Senior Customer Success Manager
Dec 2017 - Mar 2023
Customer Success Engineer
Dec 2015 - Dec 2017
Inside Sales Engineer
I am responsible for supporting the sales team as a whole and the sales process itself. I accomplish this responsibility through customer focused product demonstrations aimed at larger/key opportunities and by being a technical and business resource for product knowledge, and technical assistance, and solution finding across our inside sales teams and their clients. Additional contributions include the creation of sales team supporting content and programs focused on sales representative education such as sales team product training, value propositions, creative work-arounds and resources such as competitive documents, feature comparisons, key selling points, and customer facing product/feature demonstration videos.
May 2014 - Nov 2015
Sales Engineer: Customer Success
Primary role was to Act as the technical point of contact during the onboardingcycle running customized demonstrations, providing technical training, and playing a key role in post-sale implementations with key accounts. Understand LogMeIn system architecture, security, and technical requirements and be comfortable partnering to lead presentations and discussions on these areas with client's Chief Security Officers.Work closely on with Bold Chat Professional Services team on key projects to help with implementation and onboarding activities Work closely with the engineering team on troubleshooting any issues, providing detailed input to diagnose and resolve client issues. Work closely with the Sales Engineering team to understand the customer’s requirements uncovered during presales process and provide overflow coverage for presales activities as needed Communicate with clients by email and phone as well as deliver remote solution presentations, training workshops and attend trade shows from time to time. Monitor usage activity, working closely with the client to ensure business requirements are well defined, system is configured appropriately, and key objectives are well defined.
Mar 2014 - May 2014
Technical Support Representative
Nov 2013 - Mar 2014
Boldchat Technical Analyst
Nov 2012 - Nov 2013
Technical Support Representative
Mar 2012 - Nov 2012
User Services Representative
Feb 2011 - Mar 2012
Customer Support Representative
Dec 2007 - Feb 2011
Team & coworkers
Colleagues at BitSight
Other employees you can reach at bitsight.com. View company contacts for 201 employees →
LG
Linda Goodrich
Colleague at BitsightBoston, Massachusetts, United States
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LB
Luis Bilo
Colleague at BitsightLisboa, Lisbon, Portugal
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EP
Elizabeth Pobi
Colleague at BitsightNew Castle, Delaware, United States
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TM
Thomas Montroy
Colleague at BitsightBoston, Massachusetts, United States
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KP
Kathryn Pollard
Colleague at BitsightGreater Boston, United States
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CV
Carolina Vaz Salvado
Colleague at BitsightLisbon, Portugal
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ED
Ebenezer De Oliveira
Colleague at BitsightColumbus, Ohio, United States
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JF
Jordan Frye
Colleague at BitsightDenver, Colorado, United States
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JZ
Jun Zhang
Colleague at BitsightBrookline, Massachusetts, United States
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AB
Alex B.
Colleague at BitsightBoston, Massachusetts, United States
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Linda Goodrich
Colleague at BitsightBoston, Massachusetts, United States
View →
LB
Luis Bilo
Colleague at BitsightLisboa, Lisbon, Portugal
View →
EP
Elizabeth Pobi
Colleague at BitsightNew Castle, Delaware, United States
View →
TM
Thomas Montroy
Colleague at BitsightBoston, Massachusetts, United States
View →
KP
Kathryn Pollard
Colleague at BitsightGreater Boston, United States
View →
CV
Carolina Vaz Salvado
Colleague at BitsightLisbon, Portugal
View →
ED
Ebenezer De Oliveira
Colleague at BitsightColumbus, Ohio, United States
View →
JF
Jordan Frye
Colleague at BitsightDenver, Colorado, United States
View →
JZ
Jun Zhang
Colleague at BitsightBrookline, Massachusetts, United States
View →
AB
Alex B.
Colleague at BitsightBoston, Massachusetts, United States
View →
2 education records
David Gardner education
Education record
East Georgia State College
Education record
Swainsboro High School
FAQ
Frequently asked questions about David Gardner
Quick answers generated from the profile data available on this page.
What company does David Gardner work for?
David Gardner works for BitSight.
What is David Gardner's role at BitSight?
David Gardner is listed as Principal Customer Success Manager at BitSight Technologies at BitSight.
What is David Gardner's email address?
AeroLeads has found 1 work email signal at @bitsight.com for David Gardner at BitSight.
What is David Gardner's phone number?
AeroLeads has found 3 phone signal(s) with area code 617 for David Gardner at BitSight.
Where is David Gardner based?
David Gardner is based in Salem, Massachusetts, United States while working with BitSight.
What companies has David Gardner worked for?
David Gardner has worked for Bitsight and Logmein.
Who are David Gardner's colleagues at BitSight?
David Gardner's colleagues at BitSight include Linda Goodrich, Luis Bilo, Elizabeth Pobi, Thomas Montroy, and Kathryn Pollard.
How can I contact David Gardner?
You can use AeroLeads to view verified contact signals for David Gardner at BitSight, including work email, phone, and LinkedIn data when available.
What schools did David Gardner attend?
David Gardner studied at East Georgia State College.
What skills is David Gardner known for?
David Gardner is listed with skills including Salesforce.Com, Technical Support, Troubleshooting, Enterprise Software, Saas, Cloud Computing, Sales, and Crm.
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