Desktop Support Analyst Ii
Current• Key member of the LCMC Desktop Support team working as an Analyst II, I trained new employees and helped develop the training program. • Supported multiple hospitals, working closely with medical professionals to resolve issues.• Extensive experience with Active directory. Resetting accounts, assigning users, updating information• Installed multiple types of hardware and software including but not limited to VMware, Citrix, Office, setup Thin Clients, laptops, reimaging workstations, configuring mobile equipment and printers.• Worked with end users troubleshooting issues and resolving Service Now Tickets