David Gaskill Email & Phone Number

www.debonairmusichall.com

Los Gatos, California, Us

Recipient of the Stevie Award 2014 Award for Customer Support and a repeat winner of the "Best Place to Work in U.S".A member and leader of the Global Customer Support organization. Responsible for Tier 1 Global Customer Support teams in the US, UK, and India.

West Chester, Pa, Us

Built and led a team of Strategic Account Reps to build relationships with high visibility customers. Determined scope of sales requests and identified resources for based off of customer needs.

West Chester, Pa, Us

A.Duie Pyle is a privately held, regional LTL trucking company, based out of West Chester, PA.Directly responsible for high volume Customer Service teams in 3 locations. Identified, built, and maintained all reporting metrics, KPI's and leading indicators. Oversight of process changes, optimization, and strategic performance management.

Lake Oswego, Or, Us

Manage a team of Program Managers, Analysts, Trainers and QA Specialists in the Customer Relationship Center (CRC). Participate as a key contributor to the CRC leadership team in strategic planning, resource optimization, program execution and reporting; oversee resource planning, workforce optimization and performance analysis; ensure the success of campaign management including on-boarding marketing tactics to the CRC and results reporting including performance and ROI; orchestrate the development, delivery and on-going reporting of weekly, monthly and quarterly CRC reports including Executive level reporting; actively participate in budget planning and review; participate in weekly Marketing meetings as a key contributor from the CRC.

North Ryde, Nsw, Au

Supervised a team of 8-12 Technicians and Audiologists in a fast-paced customer driven Troubleshooting environment. Provided world-class customer service to Cochlear Implant recipients as well as clinics and hospitals; developed and implemented strategies to ensure call metrics exceed industry standards; reviewed, maintained and updated policies and procedures; monitored stock levels and released orders based on prioritization criteria; created semi-annual Performance and Development Reviews for each employee; quickly and efficiently answered questions and complaints from clinics, hospitals and patients. Developed and maintained relationships with internal departments and sales team.

Folcroft, Pa, Us

Responsible for the overall Operations of on-site dedicated team. Determined resources, scheduling, load planning, and provided world-class customer service to the customer.