• Manage and lead staff of customer service representatives and assistant manger• Hire, terminate, reprimand, schedule and train staff personnel• Set and enforce department standards and procedures• Direct customer service and client support functions• Provide direct support to customers and/or clients in advanced cases• Coordinate resolution of complaints/lawsuits for company as well as associated clients• Negotiate complaint resolutions and prepare agreement and release documents• Direct staff in contract and customer retention and assistance• Handle contract cancellations and process customer refunds• Oversee implementation of new programs and clients• Manage telecommunication systems including installs, upgrades and mitigating system issues• Coordinate care of building systems and management

• Provide direct patient care in prehospital emergency setting• Diagnose and treat patients under critical time sensitive circumstances• Managed emergency scene operations and personnel• Direct patient extrication in emergency situations• Work with hospital staff to report and transfer patient care• Perform routine care, cleaning and maintenance of equipment

• Provide direct patient care in prehospital emergency setting• Diagnose and treat patients under critical time sensitive circumstances• Managed emergency scene operations and personnel• Direct patient extrication in emergency situations• Work with hospital staff to report and transfer patient care• Perform routine care, cleaning and maintenance of equipment