Automation And Motion Control Field Service
Delivered expert-level troubleshooting and optimization for Bosch Rexroth servo drives and motion control systems, ensuring peak performance and driving customer satisfaction across diverse industries.Increased contract renewals and hardware sales by effectively presenting Bosch Rexroth aftermarket products and services, including automation solutions, field services, and upgrades to both new and existing clients.Traveled extensively (up to 50%) across Canada and the US to provide hands-on technical support, identifying and solving complex customer issues through tailored solutions such as software upgrades, training, and system optimizations.Created accurate, technically sound quotations for hardware, services, and contracts, ensuring transparency and informed decision-making for customers.Strengthened customer relationships by proactively offering spare parts, service contracts, and field support, boosting aftermarket sales and long-term client satisfaction.Collaborated with cross-functional teams (Customer Service, Sales) to identify and allocate resources, ensuring the timely and successful execution of service orders and customer inquiries.
