Client Service Representative/Operations Specialist
Provided client service, operational support, trade support, performance reporting and onboarding to Registered Investment Advisors and Separate Account Managers.*Reviewed, processed, and resolved various advisor /money manager requests including new account process, trade reconciliations, cost basis analysis, versus purchase updates, cancel/rebills, option assignments, 1099 issues, reorgs, optional dividends, periodic journals, standing letters of authorizations, and management fees.* Generated reports/queries to resolve diverse advisor inquiries.* Set up Registered Investment Advisors for performance reporting with Informa Investment Solutions (Investment Scorecard). Reviewed and researched all performance related issues and root causes and reconciled to the advisor's satisfaction.*Onboarded new Registered Investment Advisors onto RBC's platform.