Manages the day to day operations and growth strategy at Be Accessible Inc. Be Accessible is a website accessibility corporation based in Los Angeles, California that helps businesses achieve WCAG 2.1 Level AA compliance. Be Accessible works with companies in any industry with web and mobile accessibility evaluations, training, guidance on ADA complaints, and PDF remediation. Be Accessible also provides online webinars and training to promote web accessibility best practices.

Assessed new standards, technologies and trends, and formulated strategies and plans for future user experience enhancements.Managed content on websites provided by marketing and perform A/B testing on new functionalityDeveloped and implemented plans to maintain a high level of functionality, usability, and design structure consistent with user feedback and industry standards.Provided product expertise, analytics and ongoing support to internal and external clients.Supported the relationship management and client service teams with product demonstrations and training.Produced a consistent user experience across devices in accordance with company standards, including the maintenance of templates and image archives.Ensured that web sites are accessible from a variety of devices and conform to WCAG 2.0 Level AA accessibility standards and developing detailed standards document.Performed high level design and usability testing through use of prototypes and illustrated workflows.Communicated plans across teams to deliver on product initiatives. Cross-functional business groups included Technology, Operations, Client Services, Relationship Management, Marketing, Legal, and Finance.

Collected and analyzed data on customer preferences and identified potential markets. Conducted market research that assisted in driving feature prioritization.Assessed functional enhancement prioritization and defined customer facing business processes and product feature sets.Worked closely with Business Managers, Technical Business Analysts, and Project Managers to ensure client requirements were delivered to market. Created mockups using Balsamiq and Power Mockup for different Dealertrack products/services.Responsible for providing the vision, roadmap and accepting stories into the baseline.

Helped support the next generation of mobile banking services for millions of consumers.Supported the strategy and product set while partnering with mobile banking product managers, subject matter experts, contact center colleagues, user experience/design teams, analytics teams, and technical resources. Implemented and managed a mobile banking Continuous Improvement program. Supported product manager interests regarding defect resolution, small enhancement requests and prioritization to improve customer experience while adhering to customer experience goals and standards.

Processed daily repo, euro, fed funds, government and business banking sweep transactions.Processed government banking term CD and Repo activity, Institutional Brokered CD's, Fidelity, CCO and Deutsche Bank IND programs.Responded to NASU, client services, cash management and business banking requests.Reconciled General Ledger and Walker accounts using CMOD and Oracle.

Made outbound sale calls to top customers of the bank.Reviewed customer accounts and made financial recommendations based on their assets and relationship with the bank.Processed multiple consumer loans and deposit accounts.

Coordinated efforts to develop and maintain a social networking mobile application.Managed a group of 25+ individuals including graphics designers, developers, web designers, product managers, administrators and promoters.Managed all accounting, finances and marketing for the company.Participated in user experience design sessions and usability testing for beta releases.