Assisting customers in maximizing their AWS-based infrastructures.

Working for an MSP focusing on SMB customers, I was able to broaden my experience in the full IT stack. I continued to provide specialization in VMware ESXi, vCenter, and expanded into Horizon View, XFS based NAS, and o365/Azure AD administration. I launched several new initiatives to improve the Veeam backup solutions, adding reporting and replication.

I facilitated pre-sales and Account Management teams to transition customers from Verizon environments and product lines to IBM systems solutions. I was asked to reestablish management of a former client when they were ready to move to a competitor. Within a couple of months, we were meeting to establish needs for a new environment with the stipulation in the contract that my services be retained.With the IBM acquisition of Red Hat, I was able to get out of my Windows comfort zone and participate in training for Red Hat Enterprise Linux (RHEL) v8. I have also been updating my knowledge of Agile and DevOps procedures.

Working with assigned high-profile clients, I did system administration for 400+ device Managed Services cloud environments. My goal was always to have the client feel like I was a part of their IT organization, so I would stay in touch with their engineers and executives with planning meetings and configuration reviews based on individual needs.Internally, I acted as an advocate for my clients, keeping up to date documentation and mentoring support teams on specific eccentricities of the environments I managed. I would review mixed physical and cloud server environments to maintain high availability and performance, as well as make architecting solution recommendations to keep overhead costs down and eliminate recurring incidents as computing needs changed.

I was given the opportunity to design a new workflow and enhance the responsibilities for our tier-one Operations team. Designing new procedures, conducting training sessions, and implementing new software allowed the 24/7 Operations team to take over responsibilities for Windows OS installation, scheduled OS and security patching, as well as handle more mundane Active Directory functions without granting access to domain admin rights. This reduced company costs since these duties were frequently handled as on-call/overtime requests to higher support teams.

DMSP is the in-house IT arm of global marketing communications company Omnicom, where I managed implementation, server support and limited network support for sister advertising companies. I had the opportunity to organize and direct a project to migrate all customer email environments to Postini for edge spam/virus protection. I was able to streamline collaboration between teams by engineering a Microsoft Office Sharepoint Server (MOSS) environment. I also assembled and racked server hardware and installed Windows OS and core Microsoft products, such as IIS, SMTP and FTP.

As a Mentor, I instructed Global Support Group engineers on product technologies I had qualified as a Subject Matter Expert (SME) on. Through documentation and in-person classes I gave training on SSL certificates, Lyris List Server and Ipswitch iMail Server solutions. I would also periodically host “brown bag” lunch training sessions in basic ASP code debugging and database connection troubleshooting. Serving as second-tier escalation support I also managed 700+ web/SQL servers, and conducted QA audits for implementations before they moved from Setup to Production environments.