Administer and analyze telephony resources in order to provide a seamless experience, improved performance, and cost savings for all 10000+ of my internal business clients.Experience with:CallCopy - Call Recording and quality assuranceStarfish Associates - Automation solutionsMutare - Voicemail archiverAVST - VoicemailMicrocall - Call detailed records reporting toolAvaya Call Management SystemsAvaya ProvisionAvaya System ManagerAvaya Site AdministrationAvaya Modular MessagingAvaya Equinox SoftphoneAvaya 9620/9611/4610 HardphonesExcel - Advanced user, Macro creation and support. I have developed VB based excel applications to support fellow team members to improve daily tasks routines by providing a simple interface and actionable data outputsEnterprise automation provisioning - developed logic and collaborated with Starfish Associates to design implement provision and deprovisioning services in order to reduce administrative overhead and improve the client experience for our new team members.

Support the college of Education at Michigan State University's faculty and staff in dealing with all levels of computer issues from network issues to upgrading individual systems.

 Assisted seasoned telecommunications veterans in managing systems including but not limited to: Call Copy Call recording system, Modular messaging Voicemail system, Avaya Site Administration, Microcall Call Auditing system, Mutare Voicemail archiving system, Fax machine and SIP Phone technology networking and setup with POE when necessary. I also had the opportunity to take charge of an ambitious project to standardize the model of phones used across the company’s Home base of operations building and 7 floors of a secondary building. I was able to coordinate activities between several teams of people to declare objectives, plan the project, assemble the equipment needed, define the procedure, and execute the project on time.