David Gilmore Email and Phone Number
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David Gilmore personal email
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Vice President of Customer Service and Operations with extensive experience in building and leading teams to improve productivity, cost competitiveness, and customer satisfaction as well as transforming cultures to embrace continuous improvement for internal and external customers of Wisetek, Flex, Pinnacle Data Systems, and the Eaton Corporation. Skilled at achieving notable cost reductions, operational efficiencies, and profitable growth. Expertise in cross functional team leadership, business process improvement, Lean / Six-Sigma methodologies, Business and Strategic Planning, and project management in complex multi-site organizations. Lifelong learner with a focus on enhancing personal knowledge and experience around leadership, employee development, manufacturing processes and operational & business excellence. US Army veteran with 13 years of service in vehicle maintenance and operational support.AREAS OF EXPERTISECross Functional Collaboration | Lean Manufacturing | Performance Management | Team Building | Facilities Consolidation | Customer Service | Problem Solving | Inventory Control | Quality Assurance | Program Management | Continuous Improvement | Change Management | Cost Reduction | P&L (Profit and Loss) Management | Operational Excellence | Stakeholder Relationships
Flex
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Business Unit DirectorFlex 2024 - PresentAustin, Texas, Us
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Vice President Of Sales And Customer ServiceWisetek 2021 - 2023Cork, IeWisetk is a Global Provider of End-to-End IT Asset Disposition (ITAD) & Manufacturing Services.Developed a team and methodology to drive business growth and profitability by aligning best practices with business needs and strategies. Aligned the international and domestic teams by creating programs and processes that applied to all regions. -
Senior Director, Operational ExcellenceFlex 2018 - 2021Austin, Texas, UsMember of the Customer Operations team reporting to the VP of Operations for the Lifestyle segment. Responsible for driving improved profitability through operational improvements and commercial actions to align site execution to business and customer expectations. Providing support of the Business Development and Account Management teams to drive customer satisfaction in existing and new business. Providing direction on new business to align site capabilities with customers' needs while ensuring key quote metrics were met to ensure a successful launch of business into manufacturing.
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Senior Director, Global OperationsFlex 2014 - 2018Austin, Texas, UsMember of the Global Converged Infrastructure team reporting to the VP of Operations for the Communications and Enterprise Compute segment. Responsible for the development and execution of standard practices and processes that drive operational excellence. Providing leadership and coordinating efforts across regions and sites to ensure the best and most efficient way of providing end to end solutions.
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General ManagerFlex 2009 - 2014Austin, Texas, UsMember of the Global Services and Americas Global Operations leadership team. Responsible for the Raleigh site and Global Services business at the site, including forward and reverse logistics, product transformation, distribution, product refurbishment and post-sales support. Specific expertise in Global Asset Recovery of Network, Storage, and Computing equipment. Providing the leadership, management, and vision necessary to ensure that the site has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization in support of company vision and business objectives, financial goals, and operating efficiency targets. Improve process flows and implement efficient changes to improve product delivery and reduce costs resulting in improvement of operating profit while maintaining the recognized quality of our products and services.
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Regional Business Excellence ManagerFlex 2009 - 2012Austin, Texas, UsMember of the Global Service Business Excellence team. Within the Americas Global Services sites had responsibility for helping drive training and education of the site lean experts, lean culture, regional boot camps, regional and global lean competitions, management of the monthly lean calls, and helping and mentoring site lean leaders on how to drive lean at their sites.
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Business Excellence ManagerFlex 2008 - 2010Austin, Texas, UsMember of the Raleigh site leadership team reporting to the site GM. Responsible for all lean activities at the Raleigh site.
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Director Of Operations And LogisticsPinnacle Data Systems 2005 - 2008Member of the senior management team reporting to various executives including the VP of Operations, President, COO, and CEO. Responsible for aftermarket repair, third party repair, manufacturing, integration, test services, inventory warehousing, logistics, inventory control, and facilities management for the Columbus headquarters branch with $75MM annual revenue. Managed a staff of 55 and a budget of $2.55MM.
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Manufacturing Operations ManagerEaton Electrical 2001 - 2004Dublin, Ireland, IeMember of the business unit executive staff, reporting to the Business Unit Manager. Responsible for aftermarket product management, manufacturing, repair, material handling, and supply chain operations for a business unit with $20MM annual revenue. Managed a staff of 23 and a budget of $1.45MM. -
Aftermarket Customer Service ManagerEaton Electrical 1999 - 2001Dublin, Ireland, IeMember of the Marketing staff, reporting to the Product Line Manager. Responsible for $4MM P&L aftermarket services. Managed a staff of 11 customer service technicians, 3 customer service representatives, and a budget of $450K. Oversaw customer service and aftermarket business functions for 290 salespeople, 420 distributors, and over 60K customers worldwide.
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Technical Resource Center ManagerEaton Cutler Hammer 1997 - 1999Member of the Marketing staff, reporting to the Product Line Manager. Responsible for TRC functions for Cutler Hammer (CH) General Sales Force (GSF), CH distributors, and both domestic and global customers. Directed a $250K Technical Field Service organization. Responsible for Knowledge Base system implementation and utilization. Managed a staff of 9 technical and application support engineers and a budget of $750K.
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Senior Technical Support EngineerEaton Cutler Hammer 1996 - 1997
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Technical Suport EngineerEaton Cutler Hammer 1995 - 1996
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Associate Technical Support EngineerEaton Cutler Hammer 1994 - 1995
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Maintenance NcoUs Army 1988 - 1999Arlington, Virginia, Us -
MechanicUs Army 1986 - 1988Arlington, Virginia, Us
David Gilmore Skills
David Gilmore Education Details
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Penn State UniversityElectrical And Electronics Engineering -
Penn Trafford High School
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United States Army
Frequently Asked Questions about David Gilmore
What company does David Gilmore work for?
David Gilmore works for Flex
What is David Gilmore's role at the current company?
David Gilmore's current role is Vice President | Global Operations & General Manager | Operational Performance & Customer Satisfaction | Operational Excellence | Change Management | Veteran.
What is David Gilmore's email address?
David Gilmore's email address is da****@****lex.com
What schools did David Gilmore attend?
David Gilmore attended Penn State University, Penn Trafford High School, United States Army.
What skills is David Gilmore known for?
David Gilmore has skills like Continuous Improvement, Manufacturing, Process Improvement, Lean Manufacturing, Management, Operations Management, Product Management, Leadership, Logistics, Manufacturing Operations, Operational Excellence, Project Management.
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