· Able to work as lead hand and assistant · Installation of HVAC equipment including furnaces, AC, water heaters, HRV and fireplaces· Installation of duct work, venting, bath fans and gas line connections· Mapping out and rough in of new houses· Basic sheet metal background and willing to develop further

· Subcontractor for Enercare· Assists with installation of water heaters· Assists with installation of gas line connections· Installs venting and vent terminations- Drives company truck to pickup supplies· Prepares paperwork and maintains superior customer service relations with clients

Provided technical information regarding VMware and VMware products. Assisted customers by creating technical support requests for VMware enterprise products and verified support entitlement, contracts, accounts and personal profiles. Coordinated escalations. As Queue Manager, assigned technical support requests and contacted managers to aid in delegating technical support demands. - Improved processes and procedures for Queue Manager role. - Upheld excellent metrics and… Show more Provided technical information regarding VMware and VMware products. Assisted customers by creating technical support requests for VMware enterprise products and verified support entitlement, contracts, accounts and personal profiles. Coordinated escalations. As Queue Manager, assigned technical support requests and contacted managers to aid in delegating technical support demands. - Improved processes and procedures for Queue Manager role. - Upheld excellent metrics and a superior customer experience, earning global Employee of the Month three times.- Served on Employee Survey Satisfaction team, collaborating with management to implement solutions to areas of concern, based on employee surveys. Show less

Supported 20 to 40 customers daily via phone and email, including sales, pre-sales and technical support such as downloading and installing VMware end user desktop products. Resolved order issues by working with online vendor. Helped customers with licensing and upgrade request and supplied initial technical support.

Afforded Tier 1 technical support to Apple portable customers, as well as Tier 1 networking and wireless technical support to Apple customers. Granted Tier 2 technical support, including managing Tier 1 technical support representatives, acting as a last point of contact for Apple customers, contacting Engineering team and concluding call-back commitments.- Known for highly efficient troubleshooting, frequently approached by colleagues for assistance.- Ranked consistently among… Show more Afforded Tier 1 technical support to Apple portable customers, as well as Tier 1 networking and wireless technical support to Apple customers. Granted Tier 2 technical support, including managing Tier 1 technical support representatives, acting as a last point of contact for Apple customers, contacting Engineering team and concluding call-back commitments.- Known for highly efficient troubleshooting, frequently approached by colleagues for assistance.- Ranked consistently among best in the department on customer satisfaction survey results and call metrics.- Assisted managers with onboarding by shadowing new representatives and answering their questions they had while working with customers and allowed new representatives to listen to my calls to gain additional qualities and skills Show less