- Oversight of laboratory testing programs catering to global markets and product lines including: toys, juvenile products, electronics, apparel, home goods, cosmetics, food contact items, and more- Global key account management of a portfolio of clients with testing and inspections scope- Maintained and grew a business stream valued at over $5M - Provided on-site program support and expertise at Alex Brands HQ- Addressed supplier and retailer issues throughout product development and testing phases- Developed and maintained test protocols- Identified and anticipated customer needs within vast supply chain to deliver strategic initiatives - Lead cross-functional teams to complete project requests of varying scope within client strict deadlines - Provided technical expertise on constantly changing regulatory requirements- Developed strong customer relationships and drove YoY account revenue growth

- Positioned at Toys 'R' Us global headquarters to manage 3rd party laboratory testing program- Worked closely with TRU Global Product Safety, Quality & Compliance team to ensure operational and client success- Drove key account growth with the largest dedicated retailer in the toy and juvenile products industry- Engaged with product development, packaging teams and manufacturers to resolve and prevent design and compliance issues throughout hundreds of unique product life cycles- Aided in the development of a global protocol test matrix covering dozens of markets and product types- Delivered a successful RFP bid for service renewal within competitive market space