David Girvan Email & Phone Number

Sydney, Nsw, Au

Wollongong, Au

• Responsible for leading, developing and optimising cost-effective IMT support services and client relationship management to ensure that services are aligned with organisational needs and delivered to agreed service levels.• Member of the Information Management & Technology Management Team, reporting to the Chief Information Officer (CIO).• Leading the Technology Support team to manage incidents and service requests, communication with end users, and support of end point device hardware and software issues.• Leading the Application Support teams responsible for the operation, support and optimisation of the TechnologyOne OneCouncil SaaS ERP, HP Records Manager ECM, Aurion HRIS, Microsoft 365 suite and other major application systems.• Managing effective vendor relationships by actively monitoring performance and implementing service and quality improvement plans in line with the organisations strategic and operational objectives.• Managing and controlling resource allocation and expenditure against budgets to achieve predetermined milestones and financial targets.

Gogarburn, Gb

• Responsible for all aspects of IT including strategy, operations, project delivery, change management, information security, risk and control, financial management, regulatory compliance, as well as general leadership and personnel management. • Stakeholder management at all levels of the organisation and technology representative on the Thailand Executive Committee and Governance and Control Committee.• Leadership and oversight of 10+ IT service desk, operations, application development and information security resources requiring coaching, training, performance management and career development.• Financial management of > ฿40 million annual operating budget and delivery of > 20% year-on-year savings in operating expenses through enhanced vendor management, resource optimisation, technology integration and process improvement.• Development and analysis of KPIs and service levels designed to continually improve the quality of IT support services, and the presentation and review of performance reports with senior management to identify areas for service improvement.• Developed and implemented local control policies and standard operating procedures to comply with Bank of Thailand, Securities and Exchange Commission, and Anti-Money Laundering Office regulations.• Increased business efficiency and reduced operational risks for transaction processing and regulatory reporting through enhanced process automation.• Developed enhanced Business Continuity and Disaster Recovery plans enabling RBS Thailand to continue operating through periods of political and environmental instability.• Developed accelerated application and data migration and datacentre decommission plans enabling RBS Thailand to fast-track the business closure by 3+ months.

Gogarburn, Gb

• Management of the Trading Floor & Distributed Support team, providing first and second-line technical support to offices across Hong Kong and Taiwan.• Leadership and oversight of 30+ reporting IT Service Desk, Desktop Support, and Trading Floor Support resources requiring mentoring, performance management and career development.• Responsible for ensuring effective Request Fulfilment, Incident and Change Management, Information Security Governance, Risk Management and Compliance of the Hong Kong Trading Floor & Distributed Support technology environment.• Financial management of operational technology costs, ensuring that outsourced and other third party services are being delivered within budget and at the agreed service levels.• Managed the delivery of the APAC Unified Infrastructure Project to migrate 2,000+ Server and 3,000+ Desktop devices to a standard operating environment.• Managed the delivery of 2,000+ front and back office desktop relocations as part of the Cheung Kong Centre building exit.

Gogarburn, Gb

• Functional leadership of the Trading Floor Support team in Hong Kong, primarily supporting the Markets and Equities Trading businesses and associated support functions.• Working with local, regional and global technology support teams, third party service providers, key stakeholders and business partners to ensure business objectives are being met and services are being delivered within the agreed service levels.• Technology partner on the Special Investigations Subcommittee, responsible for managing highly sensitive technology related Regulatory, Audit and Legal tasks and queries.• Driving the Hong Kong Unified Infrastructure Project, APAC Service Centre consolidation, implementation of new service management tools, and leading disaster recovery efforts in Japan and Taiwan.

Gogarburn, Gb

• Providing first and second-line trading floor support to the Markets and Equities Trading businesses for RBS in Sydney.• Acting as a functional escalation point for incidents that the IT Service Desk is unable to resolve within agreed target times or where a deeper technical knowledge is required.• Working with internal support teams and third party service providers in the testing, implementation, and operational support of trading critical applications.• Deliverables include the Australia Unified Infrastructure Project, Data Cleansing Project, Desktop Hardware Refresh Project, Asset Management system deployment, and testing and maintenance of the Business Continuity and Disaster Recovery solutions.

Amsterdam, Nl

• Providing first and second-line trading floor support to the Markets and Equities Trading businesses for ABN AMRO in Sydney.• Acting as a functional escalation point for incidents that the IT Service Desk is unable to resolve within agreed target times or where a deeper technical knowledge is required.• Working with internal support teams and third party service providers in the testing, implementation, and operational support of trading critical applications.• Deliverables include Desktop Hardware Refresh Project, major user moves and relocations, and testing and maintenance of the Business Continuity and Disaster Recovery solutions.

Amsterdam, Nl

• Working within the Global FX and Treasury E-Commerce Support team delivering 24-hour follow-the-sun application support to FX Spot, FX Forwards, and Money Markets desks and related support functions in Sydney, London and Chicago.• Responsible for support and maintenance of the FX Order Book, automated trading system, client trading system, related pricing applications, and Business Continuity and Disaster Recovery solutions.• Escalation point for critical FX application incidents as well as investigation, diagnosis and resolution of pricing and transaction related issues.• Tasks include liaising with Technical Development, Technology Infrastructure and Market Data teams, as well as third party service providers to deliver technical and functional support for FX trading and pricing applications.

West Hartford, Us

• Part of the EDS technology outsourced team providing first and second-line technical support to the ABN AMRO Markets Trading Floor for all desktops, laptops and mobile device software, hardware and peripherals.• Ensuring trading floor support services are being delivered to the ABN AMRO Australia account within agreed service levels.• Tasks include assisting Technical Development, Market Data, and other third party service providers in the testing, implementation and operational support of trading critical applications, testing and maintenance of the Business Continuity and Disaster Recovery solutions, and implementation of new Standard Operating Environment desktop environment.

Amsterdam, Nl

• Working within the local Sydney IT Desktop Support team to provide second-line technical support to all business functions for desktops, laptops and mobile device software, hardware and peripherals.• Acting as a functional escalation point for incidents that the IT Service Desk is unable to resolve within agreed target times or where a deeper technical knowledge is required.• Responsible for desktop installations, moves, additions and changes.• Assisted in the implementation of small scale projects and installations as well as the development and implementations of methods, procedures and standards to the improve quality and consistency of services.

Amsterdam, Nl

• Shift supervisor for the IT Operations Bridge responsible for ensuring the 24-hour operations and management of the Production and Contingency Datacenters are in line with Service Level Agreements.• Acting as an escalation point for IT Operations events, as well as providing first-line technical support for incidents raised after hours, ensuring incidents are escalated to the appropriate management level, technical support groups and third-party service providers.• Responsible for the setup and re-design of operational procedures, documentation and schedules, ensuring time sensitive, critical and non-critical tasks are prioritized to improve overall throughput.• Facilities Management of the Production and Contingency Datacentres, ensuring a stable operating environment and enforcing operations security controls and physical access controls.

Amsterdam, Nl

• Part of the IT Operations Bridge responsible for the 24-hour operations and management of the Production and Contingency Datacentres for ABN AMRO in Sydney.• Responsible for the monitoring and management of system events for critical IT infrastructure and services including server farms, storage devices, backup devices, network devices and circuits, applications, databases and associated processes.• Execution of scheduled operational activities including initiating start and end-of-day procedures; daily, weekly, monthly and annual batch jobs; and generation and delivery of printed reports.• System backups, restores and recovery procedures, housekeeping and business continuity and disaster recovery procedures.

Master Of Information Technology, Information Technology

Master Of Business Administration - Mba, Business Administration And Management, General

Higher School Certificate