David Gladis Email & Phone Number

Fort Collins, Colorado Area

• Retained one of HP’s largest customers by executing a get-well plan focusing on root causes of key issues and exceeding success measures. Project outcomes included a 50% reduction in the number of aged unresolved.
• Developed and executed the project plan to integrate HP’s Managed Print Services workforce to meet an aggressive timeline and enable support for one of HP’s largest new customers.
• Led Project to identify key business metrics measuring productivity, cost, and customer satisfaction. Project results included developing a self-service web-based tool which allowed end-users to pull metrics and.
• Spearheaded project to innovate processes, and tool solutions which enabled two unique delivery workforces and dispatch teams to work together to drive operational efficiencies. Project results included 20% improvement.

Fort Collins, Colorado Area

• Identified & analyzed root causes of the top customer issues. Executed project to drive solutions resulting in Improvements of 20 points to the Net Promoter Score.
• Investigated and spearheaded a project which streamlined processes for ordering and maintaining HP’s service vans. Project outcomes included van order to delivery time improvement of 33%, 70% improvement in rental van.
• Addressed misrouted toner shipments to customers by persuading non assigned project resources to execute code changes to resolve. Documented and tested solution with key customers prior to full scale implementation..
• Utilized team building and negotiation skills to plan and manage the testing, training, and launch of Microsoft Dynamics Customer Relationship Management software.
• Lead project team using collaboration and analysis to develop work around processes which aligned two unique workforces, utilizing different tools. Results included a 13% increase in productivity and identified the.

Fort Collins, Colorado Area

• Collaborated with country resources to provide expertise and analysis to drive the approval of business cases which enabled a new and robust service delivery model in Europe.
• Identified and overcame unique country challenges and deployment obstacles to successfully launch the “tech in van” delivery model in Europe. Results included significant services delivery efficiencies and improved.

Bachelor Of Science (B.S.), Business Administration And Management, General, 3.95 Gpa

Graduated Summa Cum Laude

Associate'S Degree, Electronics Engineering

Graduated with honors