David Gloster-Topol Email & Phone Number

Bellingham, Massachusetts, United States

• Effciently prioritize and manage all delivery orders to ensure high guest satisfaction and optimum mileages expense to maximize revenue in take for the business• interpersonal relationships with customers• Communicate effectively and effciently any special requests to the kitchen to ensure guest satisfaction.• Handle customer complaints and maintain effective guest relations.• Collaborate with 3rd party pickups both in person for the drivers as well as technical issues that arise through tablets.• Package and deliver catering orders

Bellingham, Massachusetts, United States

• Provided comprehensive Windows OS system support encompassing hardware and software setup, troubleshooting, and helpdesk/customer support functions.• Profcient in delivering Level 0/1 support, utilizing ticketing systems such as GEMS, Remedy, etc., to streamline issue resolution processes.• Managed multiple call lines effectively, resolving customer complaints promptly and effciently.• Conducted customer training sessions and offered basic support for Windows-based systems and layered software products.

Phoenix, Arizona, United States

• Conducted incident response activities during malware outbreaks, simultaneously contributing to security awareness training initiatives.• Assisted in the deployment of security controls, including McAfee enterprise, and conducted user account auditing to enhance system security.• Executed diverse IT responsibilities encompassing desktop support, feld technician duties, and network engineering for automotive dealerships in the Phoenix area, with a focus on 3rd party automotive dealer applications.• Profcient in network troubleshooting and support within a Windows environment, including the installation, confguration, and optimization of software, hardware, and peripheral devices.• Skilled in malware, ransomware, and other threat removal from laptops and desktop systems, ensuring the integrity and security of IT infrastructure.

Phoenix, Arizona, United States

• Delivered comprehensive support within a Windows environment, encompassing desktop support, server support, network management, and installation, confguration, and optimization of hardware, software, and peripheral devices for a small fnancial frm.• Installed and managed centralized logging mechanisms, centralized malware and virus applications, and backup systems to ensure data security and integrity.• Collaborated with 3rd party organizations to conduct quarterly security scans on the front end of the network, proactively identifying and addressing potential vulnerabilities.