David Gluck Email and Phone Number

Mortgage Brokerage Firm...Currently lead and oversee all aspects of the daily business operations.Serve as confidante and collaborator to the CEO of the Company in all areas of the business.Operations:• Manage daily operations of all departments and teams (Loan Officers, Processing, Closing, etc.).• Troubleshoot and resolve any issues that occur.• Provide leadership, guidance, and direction to all Managers, Team Leaders, and employees.Human Resources, Staffing, Compliance:• Effectively hired and currently manage:• Chief Marketing Officer – All Marketing Initiatives, Trade Shows, advertisements, and social media.• HR Director - All levels of interviewing, hiring, and staffing throughout the Company.• Chief Financial Officer – Involved in all Financial matters and decisions.• Compliance Officer – Review and maintain all areas of regulations and Compliance.• Sales Director – Engaged in all areas of Sales Growth, Sales Reporting and Team Building.IT Liaison and Advisor:• Researched, customized, implemented and trained the entire company on a new software, which introduced a daily streamline process, between all departments of the Company.• IT Intermediary, between Company’s IT Vendor and Management.• Propose, recommend, and establish all IT projects and implementations. Business Growth:• Increased Sales by implementing new Software, Guidelines and Training.• Oversee all phases of opening new offices in additional States.• Generate, review, and execute all leases and contracts.• Communicate with Building Management to ensure a smooth process. Payroll, Finance, Legal:• Supervise and review all Payroll and Employee increases.• Involved in Accounting Department and payables.• Advise on and address any Legal issues that arise.

Physical Therapy Staffing & Immigration Agency Lead and manage all aspects of daily business Operations, working in collaboration with CEO in areas of Human Resource policies, strategic planning, sales expansion, team building, quality and compliance. Human Resource guidelines and policies:• Advise and Counsel in all Legal aspects of Employee workforce and Employer/Employee relationship.• Provide Orientation sessions on Company Policies and procedures and offer guidance to all new Therapists, significantly improving the on-boarding process. • Research and Execute Annual Insurances and Benefits.• Consult regularly with law firms on all legal matters, Regulatory Compliance regulations and Immigration policies (FSLA, DOL, USCIS), preventing problems and resolving any inquiries. Corporate Operational culture and organizational infrastructure:• Integrate and maintain digital solutions, software and procedures, thereby automating daily processes and eliminating downtime, errors and increasing efficiency.• Effectively organize each aspect of the business phases, through training and coaching, elevating overall performance.• Report directly to the President and CEO of the company on all areas of the business.• Provide regular reports and suggestions to Management on all the Business Finances and Operations, giving them the tools and information in planning and decisions for the daily operations.Business growth, Sales and Staffing:• Constantly expanding nationwide company presence, thereby increasing staffing placements in over 15 States. • Generate and review all contracts; arrange and facilitate all stages of placements. • Consistently Generate increase in annual revenue and profit margins through increased productivity, waste reduction, and process improvement initiatives.• Correspond with Directors and COO's of Nursing Homes on a regular basis, to drive business, maintain relationships, prevent employee issues and resolve any matters that arise.

Involved in all phases of Project Management, from Project Concept to Project Delivery.Which includes: Project Initiating, Requirement Gathering, Planning, Executing, Controlling and Closing of Projects. Successfully interacting with many areas of the business, including: Project Sponsor/Stakeholder, Business Executives, Managers, Many IT Teams and Vendors.Effectively reporting each stage of the project to involved parties on a pre-scheduled basis. Ensuring that all teams work together for an efficient and timely project delivery

Managed all areas of recruiting employees. Daily involvement in candidate interviewing & selection process. Analyzed and approved Media Advertising for the HR department. Met regularly with Hiring Managers to discuss their needs and potential candidates. Checked references, negotiated offers, and conducted orientation sessions for new employees. Performed employee relations interviews and processed changes of employee job status.

Provided leadership, guidance, and direction to 60+ employees in the CS Department. Developed performance standards, evaluated team and individuals. Recommended improvements and the implementation of new programs. Developed and conducted a training program to trainwork force, build relationships, utilize skills of workforce most appropriately and efficiently. Monitored and evaluated company policies to ensure they are consistent and competitive in the market place.

Supervised and directed 40+ customer service call center and customer service representatives.Responsible for ensuring the highest level of customer service throughout the department. Assisted in the recruitment and hiring of qualified applicants to meet the needs of CustomerService. Monitored department staffers to ensure policies are applied consistently.