David Moore Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

RHM is a boutique development agency offering comprehensive e-commerce management services covering everything needed to build and run sustainable digital stores. Operating as an expansion to its partner's teams, RHM breaks the traditional agency/company approach.At RHM, my focus lies in developing a sustainable business and nurturing our client partnerships. Working alongside brilliant developers and professionals of various crafts in the e-commerce and digital space, I qualify opportunities and collaborate with clients to understand their needs and tailor custom solutions to grow their digital businesses. By providing ongoing support and communication as their primary point of contact, I coordinate with RHM's world-class experts and developers the delivery of e-commerce, web development, digital marketing, and technical services as well as project manage special projects that cultivate long-term organic growth for our partners.Within RHM, I co-founded POST ALE. A specialized division of RHM's digital services focused on the craft beer. natural wine, ciders and ferments industry.

Barcelona, Catalonia, Spain

POST ALE is a specialized division of Robots Hate Monkey's digital services focused on the craft beer. natural wine, ciders and ferments industry.

Barcelona Area, Spain

ShoeAI by ShoeSize.Me is a customer experience AI technology for footwear brands and retailers that helps their shoppers find the products they want, that will fit, and that are in stock.Led a fantastic team in its day-to-day operations, facilitating coordination across all departments, and served as the primary liaison between the business and customers. Directly managed customer success and onboarding teams, cultivating relationships from C-level executives to SME business owners with the sole focus of delivering significant additional revenue and a world-class customer experience through our products. Supported sales team to close deals and ensure seamless transitions from sales to customer success funnels. Contributed to scrum and agile development processes with product, development, and data teams, focused on improving products to meet market needs. Reported directly to the CEO and board, contributing to company goal development.

Barcelona Area, Spain

Spearheaded the expansion of account and onboarding management activities into a scalable customer success program to improve service, onboarding efficiency, client loyalty, and ROI. Oversaw customer account portfolio with a major focus on reducing churn. Directed new client onboarding and data integrations. Supervised technical customer service operations, including ticket system management and resolutions. Defined, monitored, and analyzed key success metrics in collaboration with customers and product teams.

Barcelona Area, Spain

Having initially joined purely as a data manager, I identified the need for account and onboarding management initiatives within the company and quickly assumed responsibility for their operations. Streamlined technical documentation and implemented processes for swifter onboarding of customers and continued care and continued to manage import, process, and maintain customer and product data.

Budapest, Hungary

The environmental arm of the European Chamber (EuCham), GREENWILL is a global nonprofit initiative offering environmental consulting and policies to businesses and organizations worldwide. Additionally, GREENWILL hosts and facilitates events and meetups in Budapest and Hungary to bring together different stakeholders, businesses, and organizations to network and grow sustainable development in the region.During this internship role I led an international team in developing special projects, events, policies, and procedures and achieved success in sales and outreach efforts, securing new members and strategic partners. I along with my team organized networking events with stakeholders to promote sustainable business growth in Budapest, Hungary and Europe.

London, England

The British Student Film Festival was a national exhibition of student films in Newcastle, Liverpool, Bristol and London. Screening over 130 films in a pop-up cinema and exhibition spaces, the British Student Film Festival showcased unseen and underappreciated British talent.In this short-term role, I collaborated directly with the festival team and founder to secure funding through sales and marketing initiatives, forged strategic sponsorship partnerships and helped identify and secure festival venues, based on capacity, logistics, location, and budgetary requirements.

Jasper, Alberta, Canada

Full-time, Summer Contracts

Mississauga, Ontario, Canada

Full-time, Summer & Holiday Contracts

Burlington, Ontario, Canada

Master Of Science (Msc), Environmental Governance

Activities and Societies: MSc. Thesis, Internship, Event Coordinator of Student Organized Event, Facilitator at 3rd International.

International Studies Of Global Management (Exchange Semester), International Business

Courses Included: Project Management, Entrepreneurial Finance, European Integration & History, Cross Cultural Communication

Bachelor Of Applied Business, International Commerce & Global Development, Honours

Activities and Societies: Annual Student ForumProgram Objective: To provide theoretical concepts while also utilizing practical.