David Gohn, Shrm-Cp Email & Phone Number

Stuart, Florida, US

Colorado Springs, Colorado, US

A transportation company providing services for Medicaid clients throughout Colorado. Facilitated growth of more than 50% in less than 6 months. Increased Benefits participation by 80% through navigation of company needs and employee desires. Added a 401k plan to the benefit plans with support from Senior management. Modernized employee process including.

• Maximize the accuracy and efficiency of data collection operations for the 2020 Census by enforcing strict compliance to key call center metrics, work schedules, and best practices, achieving program adherence rates.
• Optimized team productivity and performance by closely collaborating with senior leaders to assess operational trends, identify functional deficiencies, and implement process improvements.
• Streamlined communications as the primary point of contact for an array of urgent and emergency situations ranging from high call queues and staffing issues to phone problems and system malfunctions.

• Orchestrated commercial property restoration and modification projects worth over $500,000 which involved intensive coordination of cross-functional teams, precise management of budgets and resources, and regular.
• Minimized costs while ensuring on-time and under-budget project delivery through effective management of laborers and subcontractors along with accurate resource allocation and inventory controls.
• Enhanced customer satisfaction by utilizing standardized reports to provide in-depth information on project status, schedules, budgets, and metrics.

Pueblo, Colorado, US

Evaluated and Implemented an upgraded HRIS system, Kronos based, to increase T&A metrics, employee engagement, ATS utilization for recruiting, management dashboards and instant reporting, and sustainability for future growth. Coached and guided more than 100 store management members in all aspects of employee relations, unemployment responses and claims.

• Fitness Center, Health & WellnessInitiated a wide variety of critical business functions such as payroll processing, tax preparation, employee relations, performance management, staff training, and compensation.
• Expanded membership to over 500 members in under two years by implementing new classes, training programs, and external partnerships with key organizations.
• Spearheaded the launch of a new autopay feature and additional equipment offerings which boosted client retention rates to over 75%.

Retail Automotive - multiple sales locationsCreated and implemented company-wide standard operating procedures and policies. Coached senior managers on employee relations, unemployment claims, workplace injuries, and benefits enrollment. Directed the evaluation and implementation of new Dealer Management software to be utilized among all locations. Oversaw.