David Gonzalez Email & Phone Number

Smithfield, Nc, Us

Indianapolis, Indiana, Us

• Responsible for the manufacturing network in support of operations, laboratory, process and building automation, end users, and special projects. • Provide support for infrastructure systems (including thin clients, qualified infrastructure platforms, manufacturing workstations, and other peripherals). • Ensuring manufacturing operators and automation engineers have all of the right tools to be successful.• Train end users on the different options for connecting to the network and the cybersecurity requirements.

Indianapolis, Indiana, Us

• Perform technical requirements analysis of workstation infrastructure design.• Coordinate with vendors regarding requirements, operating system requirements, additional hardware requirements and costs.• Install and configure workstation hardware, software and any additional hardware and software.• Provide qualified infrastructure platforms.• Train end user(s) on the operations of new equipment, workstation software, networking, etc.• Troubleshooting problems on platforms including; specifically, Citrix, RealVNC, VDI, iGel technology, Win10 OS & workstation hardware as well as Telecom.• Consultant for questions regarding infrastructure, compatibility, backup and configuration issues.• Provide strategy for immediate and future upgrades of hardware and software applications.• Perform application and operating system upgrades for lab and automation systems.• Providing supporting documentation for validation and testing of upgrades.• Assist with validation of new and existing systems by providing technical design information to assure GMP data integrity.• Participates and/or represents department in cross-functional or departmental teams, as requested.

Bagsværd, Dk

• Responsive end-user support.• Hands-on support for manufacturing & business network operations.• Support mobile operations devices (barcode scanners & PCs) & end users.• Support local QC laboratory IT systems.• Manage network backup operations.• Serve as bridge between desktop support & IT infrastructure.• Inventory control of patch cables, video cables, peripherals & other IT items.• Manage relationships with customers, corporate management, & external vendors/contractors.• Comply with internal & external regulations & procedures.• Follow all safety & environmental requirements in the performance of duties.• Document & deploy standard practices around networks & cabling to ensure no single person points of failure.• Accomplish daily activities in project mode & later in operational mode.

Amsterdam, Noord-Holland, Nl

• Install, service, and test complex IT networks following stringent real time patient data requirements.• Troubleshoot complex network issues to ensure acceptable Quality of Service.• Install complex, multi-phase systems composed of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments across the geography.• Provide technical review of system configurations to ensure viability of system performance.• Own the customer experience through the life cycle of customer systems from installation through end-of-support.• Grow the MA&TC business in the assigned geography within the scope of both equipment and service revenue and contract revenue.• Work within a dynamic customer care team with clinical, sales, and service partners to support the business activities at the highest level.

Raleigh, Nc, Us

• Perform identification classification, prioritization of incidents affecting the Bandwidth network.• Create and maintain trouble tickets with service providers and internal teams to drive incidents to resolution.• Perform tasks associated with resolving high-priority incidents; coordinating troubleshooting bridge, engaging internal resources and service providers.• Take ownership of each incident and perform escalations where required.• Troubleshoot VoIP calls at the SIP level.• Follow processes and procedures provided by senior NOC personnel.

New York, Ny, Us

• Responsible for supporting district offices and retail stores.• Resolving complex problems and designing solutions for future issues.• Detailed project planning, documentation and implementation, mentoring/training, and on-call/after-hours support.• Analyzing/monitoring network performance.• Resolve assigned stores alerts and service requests to maintain SLAs.• Device installation, setup and configuration.

New York, Ny, Us

• Perform daily testing, adjustment, troubleshooting and repairs to hardware or software of customer facing equipment.• Perform troubleshooting on network infrastructure including Switches, RF, LAN, Telephony, Ethernet and Fiber.• Provide information and guidance to vendors and store personnel in the proper use and maintenance of equipment.• Maintain register presentation and equipment room standards.• Support equipment hardware and software installations.• Acquire and apply new knowledge and skills necessary to support POS, PC, RF, Communication and MST systems.• Re-terminate and or cross connect patch cables.

• Provide onsite/remote technical support of hardware, software, and network for McDonald's in the Caribbean.• Assemble and install a wide array of Lenovo, HP and PAR computers, video systems, networks, and hardware.• Relocated internal server racks, switches and battery backup systems while minimizing down time.• Programmed, support and installation of Cisco devices.• Perform accurate and timely customer service and tech support daily.

• Perform installation and maintenance of Verifone POS systems.• Ensuring POS network communications through dial-up, LAN and wireless are working perfectly.• Maintained and obtained a sufficient inventory of replacement and spare parts for adequate service of store and field equipment.• Field service, troubleshooting, training and installations for over 200+ point of sale systems monthly.

Lawrence Township, Nj, Us

• Creating and updating inventory for over 300 computers.• Backing up data for users, restoring back-ups and replacing hardware and software.• Perform accurate and timely Customer Service and tech support on a one-to-one basis.• Performed equipment installation, maintenance and customer service.• Completed configurations of system software and hardware.