David Gonzalez Email & Phone Number

Smithfield, NC, US

Indianapolis, Indiana, US

• Responsible for the manufacturing network in support of operations, laboratory, process and building automation, end users, and special projects.
• Provide support for infrastructure systems (including thin clients, qualified infrastructure platforms, manufacturing workstations, and other peripherals).
• Ensuring manufacturing operators and automation engineers have all of the right tools to be successful.
• Train end users on the different options for connecting to the network and the cybersecurity requirements.

Indianapolis, Indiana, US

• Perform technical requirements analysis of workstation infrastructure design.
• Coordinate with vendors regarding requirements, operating system requirements, additional hardware requirements and costs.
• Install and configure workstation hardware, software and any additional hardware and software.
• Provide qualified infrastructure platforms.
• Train end user(s) on the operations of new equipment, workstation software, networking, etc.
• Troubleshooting problems on platforms including; specifically, Citrix, RealVNC, VDI, iGel technology, Win10 OS & workstation hardware as well as Telecom.

Bagsværd, DK

• Responsive end-user support.
• Hands-on support for manufacturing & business network operations.
• Support mobile operations devices (barcode scanners & PCs) & end users.
• Support local QC laboratory IT systems.
• Manage network backup operations.
• Serve as bridge between desktop support & IT infrastructure.

Amsterdam, Noord-Holland, NL

• Install, service, and test complex IT networks following stringent real time patient data requirements.
• Troubleshoot complex network issues to ensure acceptable Quality of Service.
• Install complex, multi-phase systems composed of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments across the geography.
• Provide technical review of system configurations to ensure viability of system performance.
• Own the customer experience through the life cycle of customer systems from installation through end-of-support.
• Grow the MA&TC business in the assigned geography within the scope of both equipment and service revenue and contract revenue.

Raleigh, NC, US

• Perform identification classification, prioritization of incidents affecting the Bandwidth network.
• Create and maintain trouble tickets with service providers and internal teams to drive incidents to resolution.
• Perform tasks associated with resolving high-priority incidents; coordinating troubleshooting bridge, engaging internal resources and service providers.
• Take ownership of each incident and perform escalations where required.
• Troubleshoot VoIP calls at the SIP level.
• Follow processes and procedures provided by senior NOC personnel.

New York, NY, US

• Responsible for supporting district offices and retail stores.
• Resolving complex problems and designing solutions for future issues.
• Detailed project planning, documentation and implementation, mentoring/training, and on-call/after-hours support.
• Analyzing/monitoring network performance.
• Resolve assigned stores alerts and service requests to maintain SLAs.
• Device installation, setup and configuration.

New York, NY, US

• Perform daily testing, adjustment, troubleshooting and repairs to hardware or software of customer facing equipment.
• Perform troubleshooting on network infrastructure including Switches, RF, LAN, Telephony, Ethernet and Fiber.
• Provide information and guidance to vendors and store personnel in the proper use and maintenance of equipment.
• Maintain register presentation and equipment room standards.
• Support equipment hardware and software installations.
• Acquire and apply new knowledge and skills necessary to support POS, PC, RF, Communication and MST systems.

• Provide onsite/remote technical support of hardware, software, and network for McDonald's in the Caribbean.
• Assemble and install a wide array of Lenovo, HP and PAR computers, video systems, networks, and hardware.
• Relocated internal server racks, switches and battery backup systems while minimizing down time.
• Programmed, support and installation of Cisco devices.
• Perform accurate and timely customer service and tech support daily.

• Perform installation and maintenance of Verifone POS systems.
• Ensuring POS network communications through dial-up, LAN and wireless are working perfectly.
• Maintained and obtained a sufficient inventory of replacement and spare parts for adequate service of store and field equipment.
• Field service, troubleshooting, training and installations for over 200+ point of sale systems monthly.

Lawrence Township, NJ, US

• Creating and updating inventory for over 300 computers.
• Backing up data for users, restoring back-ups and replacing hardware and software.
• Perform accurate and timely Customer Service and tech support on a one-to-one basis.
• Performed equipment installation, maintenance and customer service.
• Completed configurations of system software and hardware.