Throughout the course of my professional career, I have been rewarded with expanded levels of responsibility after demonstrating proficiency for leadership. As an experienced System Administrator and Telephony Engineer, I understand how to confer with C-Suite executives, outline communication needs, and architect systems that service those requirements across the globe. I also understand how to build high performance teams, delegate duties, and motivate performance to ensure the highest levels of client satisfaction are achieved. In addition, I have a proven track record of utilizing the latest technological accomplishments to advance internal processes. Please allow me to highlight some skills and duties below: Presently, I am a Senior Systems Engineer (Meta Data Center) with Cognizant. Since assuming the role in 2022, I have conquered complex challenges while also advancing shared missions internally. I consistently engage with leadership, outline issues, and develop tailored solutions to keep operations on track from a technical perspective. I have also made significant advancements to the ticketing system which has led to faster processing times. Above all, I strive for continuous improvement while capturing both short and long-term goals.Prior to this role, I had a long-standing tenure with American Presidential Lines (APL), LLC as a System Administrator where I also offered Desktop Support. In this position, I presided over the Cisco Mall Manager (CUCM & UCCX) telephony systems which was also comprised of voice messaging, call processing, video, and IP phones. It was also my responsibility to oversee daily administration and technical troubleshooting for Active Directory. In addition, I configured and tested MS Office Suite, Outlook, workstation connectivity, LAN & WAN, intranet, and internet SaaS applications. Unfortunately, LinkedIn doesn’t have an optimal section for technological proficiency. Therefore, I would like to take a moment to list them below here. I feel they are entirely transferable to another organization. They include:Applications: SAP Concur, WebEx, Dameware, Microsoft Office Suite: Word, Excel, Outlook ServiceNow Telephony: Cisco Unified Communications Systems (CUCS), Unified Contact Center Express (UCCX), Cisco Unified Communications Manager (CUCM)I am always seeking to expand my professional network. Please feel free to message me here. From there, perhaps we can discuss the needs of your organization and determine if my expertise can help. Thanks for reviewing my profile and have a wonderful day!