David Goodwin Email & Phone Number

14001 Dallas Parkway #800 Dallas, Tx 75240

Demonstrated continued success during the troubleshooting of Linux and Windows-based cloud servers for virtual server instances and bare metal servers during advanced customer support activities for a Managed Services product used by VIP Fortune 500 customers with activities beyond the scope of IBM Cloud standard support including customized, scheduled OS patching and creating a new server provision solution. Leveraged live chat, phone, and remote meetings to ensure a full understanding of all concerns and the steps needed for timely resolution using cross-functional collaboration. Utilized REST API calls to configure account resource quotas during the service of vital customer quota resource issues. • Accelerated team’s server provisioning turnaround time for new customer servers (with a capacity of 100 new bare metal or virtual cloud servers customized in the time needed to previously customize twelve servers with only a single staff member needed) following the creation of a new customized provisioning process using Python with Fabric library and OOP design to use inheritance principles as server “templates”. • Streamlined the process for patching 600+ servers to a single person through the development of a new, customized patching process invoked through a CLI by any team member to adapt to a VIP customer’s specific and recurring monthly patching of Linux-based servers of part of a managed offering. • Created and supported team Confluence space and pages as a primary administrator and single-highhandedly executed the migration of data from legacy team wiki.Ensure customer uptime and performance through monitoring, proactive support, maintenance, and utilization of best practices

Carrollton Tx

Ensured the timely completion of network administration activities for Cisco switches, routing, firewalls, and web filtering while playing an active role during enterprise-wide projects as the creator of new topologies. Selected as the System Administrator for all Linux/FreeBSD-based systems including SFTP, NTP time servers, Syslog, TACAS+, and CIFS. • Created new routing and switching for three, newly acquired sites and networking topologies which included EIGRP, OSPF, and BGP routing protocols and Cisco switches at each MDF site and IF location to successfully support thousands of end-user desktop and telephony endpoints. • Spearheaded the development of a new solution focusing on manageability and monitoring for a meshed and centrally managed wireless access point system which involved achieving under budget completion of a cost sensitive project using a Ubiquiti Unifi wireless system on an enterprise level.

Hugo Oklahoma

Main duties included assisting end users and researching IT solutions for the director of Information Technology. Served as a secondary super-user administrator to the hospital's Hospital Information System. Assisted the I.T. directer on any projects. Maintained or installed the hospital's telephone lines, servers, security cameras, printers, and copiers. Setup and administrator the hospital's servers and network. Used Python scripting and programming to parse reports for accounting purposes and other tasks including GUI applications.

Shenyang, Liaoning, China

Bs, Computer Science

Bachelor'S Degree Computer Science, Computer Science