David Gordon Email & Phone Number

• Led high profile software development projects to enable carrier providers the ability to migrate their voice lines to data lines for VOIP• Managed customer portal developments to ensure that carrier providers were able to increase their volume of orders• Chaired internal development meetings and customer forums • Scoped new projects - managed development to completion and liaised with internal delivery partners to ensure that the final product met customer expectations • Performed Customer support by troubleshooting issues• Maintained product documentation and website material• Briefed the telecommunications industry on new products through external communications • Dealt with carrier providers and OFCOM the UK equivalent of the CRTC

• Managed customer relationships for the BT Wholesale sector to improve satisfaction and overall revenue penetration • Re-invented the Product Communication strategy through re-designing the websites, training packages and documentation• Produced Reports to Senior Management which tracked key performance indicators and improved profitability • Developed a new pricing tool and managed a Retrospective Billing project

• Supported Account Managers within the Public sector to respond to Tenders. • Provided direction in assessing Bid opportunities and developed winning, quality responses• Increased BT’s win ratio by 100% through assessing and understanding client requirements and providing an effective solution• Managed and facilitated cross functional teams through the competitive bid processes including RFI and RFP• Demonstrated interpersonal skills through facilitation and negotiation• Managed 30 bids- largest win was £1.2 million.

• Sold flexible workplace solutions to corporations and government institutions • Sold the business benefits of flexible working using a holistic approach to real estate, HR, IT, finance and change management • Designed online tools for project management • Conducted customer workshops • Created an email handling remote call centre product• Developed new business and formulated business strategies for new customers• Presented to CEOs, HR Directors, IT Directors and Property Directors of banks, government and IT

Sept 1998 - April 2000 BT Graduate ProgramNov.1999 - April 2000 Call Centre Specialist - Banking Sector• Grew the revenue stream through the deployment of new Web technologies and BT’s value added services• Conducted market research and competitive analysis• Facilitated workshops to generate customer requirementsApril 1999 – Oct 1999 E-commerce Applications – Global Banking• Specialized in Internet strategic procurement applications, a new market for BT• Developed a competitive analysis on various components in the value proposition document• Tailored and delivered presentations to various industry sectorsSept 1998 - April 1999 Marketing - BT Global Banking• Completed a project to design, create and manage a Direct Marketing Database• Maintained the database that records customer information and correlated the data with activities and products for complex marketing campaigns