Supplier and contract managementRisk management & assessment / auditing of the supply chain and deliverablesContracts strategyAsset management of the BA estateService delivery and risk management of critical facilitiesEnergy and utilities managementPass Issue Unit (UK for IAG Group)Property IT portfolio

Part of the British Airways Property Leadership Team. I am responsible for Property Operations, which includes:Direct responsibility for Property Operations strategy, accountable for optimising property operational performance and operating expenditure. Set and manage annual budget for property operations.Lead and direct team in the management of all property operational services to deliver a safe and secure working environment that ensures the health, safety and welfare of BA colleagues and all building users.Provide leadership and direction to both the internal and outsourced teams; managing a bundled FM model, end-to-end Customer Service; communicating regularly with senior stakeholders across the organisation, delivering continuous improvement across the property operations business.Actively lead and provide senior direction to service partners, maintain positive B2B relationships to ensure appropriate service levels are achieved. Proactively manage communications, management reporting, suppliers and stakeholders to provide best practice service delivery model.Operational responsibility for: Waterside (British Airways HQ) & Parklands Heathrow Terminals (3 and 5)IAG Cargo Gatwick (North Terminal, Hangar 6, Jubilee House and Astral Towers) Regions (Manchester and Newcastle) - Contact/Call and IT CentresHetherington House Pass Issue Unit (British Airways, BA Holidays, Avios, CityFlyer, BAMG/C, BA Interiors, Airline Partners)Contract Management responsibility for: Soft ServicesColleague Catering (multiple contracts)Security (multiple contracts)Space ManagementSurface TransportReprographics and MailHard Services

Corporate Services Manager Operational responsibility for: Waterside (HQ) & Parklands Data Centres (Boho and Cranebank) IAG Cargo Gatwick (Terminal, Hangar 6, Jubilee House and Astral Towers) Regions (Manchester and Newcastle) Concorde Club (BA Clubs) Hetherington House Contract Management responsibility for: OCS G4S NJW (Norland Managed Services) (Baxter Storey)

Key responsibilities/objectives:· Responsible for overall delivery of property services in Strategic Business Unit· Property Services Manager for BA Headquarters, Datacentres and LHR World Cargo· Accountable Project Manager for minor works projects· Direct report to Head of Property and as part of a team of 4 covering portfolio area of 8 million sq. ft. · Circa £25m Budgetary responsibility across the portfolio including FM, Energy and Compliance· Initiated and led Brand and Service Hallmarks programme for Property Services

Project Manager, Customer Relationship Management (CRM) Key responsibilities/objectives:· Created and managed a new global I.T. team· Project managed the global deployment and upgrade of new software throughout the airline. Complex software package delivered on time and on budget to over 20 countries· Managed CRM customers within BA and global suppliers · Managed service and contracts, involved contract negotiations and cost saving initiatives · Delivered Change Programme, using LEAN, which set the strategic direction within the department.· Management Escalation Plan Representative. Responsibility for department Crisis/Disaster Recovery

Operational Manager, ba.com Key responsibilities/objectives:· Managed 3 ba.com support teams BA and Global Contractors to ensure 24x7 site/service availability within the SLA’s· Managed communications to stakeholder groups, including senior management and customers· Lead and directed the teams to deliver the Business Plan, including changes in processes and new ways of working· Initiated and led a community team event – received CIO award and local press coverage