Duties, Responsibilities and Achievements: • Oversight of the Foundation’s various business units and monitoring for potential disruption.• Identifying potential threats to the AKF’s income generation and mitigating against their impact.• Ensuring sponsor’s requirements are met and donors are responded to.• Maintaining oversight of the AKF’s governance requirements confirming they are known, recorded, and addressed.• Identifying processes that are business-critical and confirming they are documented and adhered to.• Working with relevant vendors to ensure the intellectual property of the AKF is secured against loss, corruption, or compromise.• Doing the logistics for the Koala Army’s March for Creatures Great and Small held in Canberra, September 2024.

Duties, Responsibilities and Achievements:• Technical Account Management of clients, engaging with them on a schedule and providing high-level solution architecture.• Overseeing projects and assisting with planning, resourcing, and delivery.• Conducting regular meetings with Divisional Managers, Senior Management and Account Managers focusing on continual improvement. Monitoring for service improvement opportunities across the organisation.• Monitoring for compliance to published SLAs.• Managing the performance of the Service Desk.• Ensuring processes are fit for purpose, well maintained, documented, and communicated.• Monitoring client feedback and responding to negative reviews.• Providing an escalation point for internal staff and clients.• Owning the critical incident response process and overseeing post incident review including root cause analyses. • Developing and deploying a digital HR platform.

Duties, Responsibilities and Achievements: • Technical Account Management of clients, engaging with them on a schedule and providing high-level solution architecture.• Providing L3 technical support and mentoring of junior staff in the context of a Service Desk.• Project management and delivery, including numerous server upgrades and M365 migrations.• Technology ownership as a Subject Matter Expert.• Leading technology decision making.• Engaging external stakeholders to leverage available opportunities.

Midrange Software Design Information Technology (MSD IT) is a small IT services company based in inner-city Brisbane with three pillars supporting its 25 year plus existence. Its first is as a reseller specialising in supplying SMBs with recognised solutions and done so by focusing on a particular vendor to satisfy a certain requirement; IBM servers, Lenovo Desktops, Windows, Cisco, Citrix, Trend Micro security, and Symantec backup solutions etc.By concentrating on forging a good working relationship with a limited number of suppliers/vendors has allowed MSD to leverage the results of these relationships to value-add to the reselling of products in the form of managed services so that a SMB, no matter its industry, can approach MSD for its purchasing requirements and then receive ongoing support for them based on their specific demands. This is MSD's second pillar with its customer base ranging from a typical five to ten person office and on-premise Windows Server to an 800 user organisation, Citrix over the WAN, fully virtualised, fully redundant, multiple DR strategies and substanial security requirements. Support being provided by means of a helpdesk, utilising a variety of remote access, management and monitoring tools, and field technicians.MSD's third pillar is providing bespoke software to approximately 60% of Australian Taxi companies to run their back of house financials, now recognised as industry standard due to its all-encompassing design that satisfies the unique requirements of taxis companies ona single platform.Initially employed to provide a focus point for the helpdesk services, combining it with my IT degree and by the very nature of working for a small organisation I have been able to grow this position to include sales, vendor management, client management, solution assessment and process evaluation whilst assuming management of the service team and substantially up-skilling my technical skills across the full range of MSD's services.

The position was twofold; Firstly, front-of-house – providing first level support for Telstra’s wholesale ADSL customers by creating support tickets, conducting line tests and either booking field technicians or forwarding the request to next level support. Secondly, back-of-house – working through job ticket queues, confirming with Bigpond customers their faults had been resolved, closing tickets if they had or assigning them to the another queue for further tasks to be undertaken.Tasks Performed:- Level 1 Phone Support- Ticketing System Operation- Service Testing- SLA Management

Initially starting as a shop-assistant the role expanded, after I began my MCSA/MCSE studies, to include providing IT support. Tasks Performed:- Customer service- IT support (network administration, desktop support, hardware break-fix, website maintenance, system installs and upgrades)- Stock control

I was involved in inception of the retail arm of Pickle Promotions, selling music, tickets and clothing, then subsequently employed as the shop’s manager.Tasks Performed:- Staff management- Stock control- Accounting and administration

Based in west London the Pickle office was the hub of a thriving nightclub promotion business. Pickle's initial roots being in the Australian/Kiwi/South African backpacker scene the popularity of its events eventually spread so that attendees reflected the full diversity of London life. Starting as a monthly club night in South London and culminating at the Brixton Academy where 4500 punters packed the joint to celebrate Pickle's third birthday, stops along the way included Sunday afternoons at a Thames-side mooring, a thriving outlet in Camden Market, parties in Bulgaria, South Africa and Australia, a record label which received air play on Radio One and many people's favourite memory; a float in the Notting Hill Carnival.My role was two-fold, firstly, I was responsible for much of the promotional material; from writing press releases, publishing a monthly newsletter, designing and submitting ads in various media formats to standing outside clubs at 6am handing out flyers.Secondly, I was the Office Manager, answering phones, maintaining sound and lighting equipment, organising diaries and emptying the bins. It was also my first experience of building, and subsequently managing, a small office computer network infrastructure; installing and configuring a server for file/print, email and network services, installing routers and switches (or hubs as they were then) and hosting a website (all though not designing).This role combining my three favourite things, having a creative output, organising others and being immersed in IT. Plus I met some interesting and wonderful people, almost as a by-product.

A catering company specialising in a lunchtime delivery service, my roles changed frequently as the company expanded rapidly, during my time of employment. Tasks Performed: - Deliveries- Staff recruitment and management- Sales and marketing- Stock control

I left Australia for Europe in mid-1995 and initially worked a multitude of jobs whose primary purpose was to allow me to travel where and when I chose thus I have worked as gardener and picked potatoes on a kibbutz, laboured on construction sites in Israel, promoted camp grounds in the Greek Islands, flyered for night-clubs in Ibiza, cleaned vending machines and bar-tended in London as well as a brief period working as a nanny.

You can call me Cruise Director Julie, my role was to keep guests of the resort entertained throughout their holiday. If they wanted to learn how to sail a boat, go for a bush walk, play a spot of tennis, go for a round of golf or even play some darts then my crew were the ones they would seek out. By far the highlight of the week was though Monday night's bingo and toad racing so that my C.V. can now include race caller extraordinaire and master of the "two fat ladies".

Designing, organising and implementing various activity programs for children in conjunction with schools, local community/government organisations and for corporate events. Tasks Performed: - Program design - Event production