David Grant Email & Phone Number

Chigwell, Gb

London

Software support for 2500 Users including VIP’s at Head office In London including remote support.Including Mac Support, SCCM application deployment, reporting and administration. Azure Active Directory user and group policy maintenance. Provided Citrix support for users working from home. Technical Lead for the Windows 10 rollout this includes software, hardware and administration.Provided Cisco Network Patch Panel Support. Exceptional ability to build and maintain strong and trusting business relationshipsSelf-motivated, focused, enthusiastic and business oriented. Good communication and presentation skills; equally effective working independently or collaboratively in a team or project effortImplementing changes to the IT infrastructure team in an ITIL Windows environment.

Provide coordination and Service oversight of a team of Desktop Support staff and report into the Service Delivery ManagerProvided Software and Hardware support and remote support for 2000 Users at various regional sites including 200 VIP’s at Head office In London, the Support consisted of day to day problem solving on a multitude of platforms and applications, installation and administration. Responsible for the rebuilding of PC’s and maintaining both The Active Directory. environment and Print server environment which included creation and deletion of accounts.Responsible for the day to day server backup processes and restores.Provided support for users working from home including all wireless connection issues.Full Support off Blackberry rollout and Client Software.Upgrade IBM Servers and installed into Server Cabinets Provided Cisco Network Patch panel support after successful implementation. Project Managed as well as the technical lead for a transformation which includes moving all supported customers to a new operating system, new applications and new hardware.