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David Grant Email & Phone Number

Customer Experience and Analytics Consultant at Insight 2 Customer Experience Ltd
Location: Middlesbrough, England, United Kingdom 11 work roles
1 work email found @verint.com LinkedIn matched
✓ Verified May 2026 3 data sources Profile completeness 86%

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Work email d****@verint.com
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Current company
Insight 2 Customer Experience Ltd
Role
Customer Experience and Analytics Consultant
Location
Middlesbrough, England, United Kingdom
Company size
1256 employees

Who is David Grant? Overview

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Quick answer

David Grant is listed as Customer Experience and Analytics Consultant at Insight 2 Customer Experience Ltd, a company with 1256 employees, based in Middlesbrough, England, United Kingdom. AeroLeads shows a work email signal at verint.com and a matched LinkedIn profile for David Grant.

David Grant previously worked as WFO Consultant at Five9 and Consultant, Voice of the Customer Analytics at Verint Systems Ltd..

Company email context

Email format at Insight 2 Customer Experience Ltd

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{first}.{last}@verint.com
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AeroLeads found 1 current-domain work email signal for David Grant. Compare company email patterns before reaching out.

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Profile bio

About David Grant

Customer Analytics Consultant delivering Speech and Text Analytics strategy and consulting services to C-Level Business Leaders. -Verint Speech Analytics, Quality Management & Automated Quality consulting / Training - Surfacing omni-channel ‘Actionable Insights’ together with suggested Return on Investment (ROI), sized by opportunity and impact; which help define a road map for improved customer experience, reduced customer effort, Contact Centre efficiencies, upsell and cross-sell effectiveness, process adherence, Self-Service optimization and increased employee engagement.- Delivering personalized enablement workshops that maximize the potential for Business Process Analysts, Quality Assurance Coaches, Customer Insight and Change Management Teams. Tenacious Quality & Services manager with the proven ability to lead teams in the delivery of improved NPS (Net Promoter Scores) and enhanced Customer Experience resulting in increased revenues, reduced churn and higher quality products and services.Proven people focused manager in the areas of; recruiting quality employees, personnel development, employee retention and nurturing future leaders.Interested in Contact Centre Leadership and/or Consultancy Engagements..Lean Six Sigma Green Belt trainedWorking knowledge of Lean Six Sigma, MS SSRS, Excel, PowerPoint, Tableau, and other analysis/reporting tools.

Listed skills include Change Management, Team Leadership, Process Improvement, Outsourcing, and 43 others.

Current workplace

David Grant's current company

Company context helps verify the profile and gives searchers a useful next step.

Insight 2 Customer Experience Ltd
Insight 2 Customer Experience Ltd
Customer Experience and Analytics Consultant
Middlesbrough, GB
Website
five9.com
Employees
1256
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Company profile
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11 roles

David Grant work experience

A career timeline built from the work history available for this profile.

Customer Experience And Analytics Consultant

Insight 2 Customer Experience Ltd

Middlesbrough, GB

Wfo Consultant

Current
Five9

London, England, United Kingdom

May 2022 - Present

Customer Experience And Analytics Consultant

Current
Insight 2 Customer Experience Ltd

United Kingdom

Enabling Contact Centres to make informed decisions to improve Customer Experience and Employee Engagement through actionable insight supported by Speech Analytics / Text Analytics.Delivering short and longer term on-site and remote connection assignments to UK and European Contact Centres. Speech Analytics

Oct 2016 - Present

Consultant, Voice Of The Customer Analytics

Verint Systems Ltd.

North East England

Delivery of training and consultancy services for the Verint customer analytics suite specializing in Speech and Text Analytics.

Sep 2013 - Sep 2016

Head Of Contact Centre

Contact Equals Ltd

Cleveland, United Kingdom

Member of the senior management team for this Outsource Service Provider business start-up, delivering acquisition sales and Service for the Engergy Sector, Internet E-Commerce Software and various vertical markets.My remit focused on process improvement, reporting to empower action and compliance management.

Mar 2011 - Feb 2012

Call Centre Consultant

Self Employed

Cleveland, United Kingdom

Team and Management DevelopmentProcess Model OfficeBusiness DevelopmentNPS score improvementIncrease employee engagement and satisfaction

Jun 2010 - Feb 2011

Senior Call Centre Manager - Mobile Telecomms Acct. & Voice Analytics

Garlands Call Centres

Responsible for the strategic and hands-on management of a leading international mobile telecommunications provider with 700+ FTE in the UK (with COPC accreditation)Increased Quality scores by 15%Applied Voice Analytics to improve quality, improve process adherence and provide customer intelligenceProject Model Office, business improvement project management

Apr 2006 - May 2010

Director Customer Service

Sei Uk Ltd
Apr 2005 - Mar 2006

Senior Call Centre Manager - Mobile Telecoms & Broadband

Garlands Call Centres

Managed complex outsourced ISP account (customer service, tech support, back-office, correspondence, management info, customer retention, telemarketing) 600+ employees and management team of 11 direct reportsImproved all major KPI's to new highs within the first 3 months, which established Garlands as 'the Outsource Service Provider of Choice' by the Client.

Jul 2004 - Mar 2005

Director Service, Support & Telesales (North America)

Sage Ltd - Act! Contact Management

Head of Contact Centre. Providing Technical & Customer Services to Small and Medium Businesses on 'out of the box' and 'turn key setups' of ACT! Contact Management Software. Delivering Revenue generation through Telesales and Service Sales. Working with Marking and the Product Group to define and deliver value added services to our customers.

Jul 2002 - Mar 2004

Director / Senior Roles In Support, Service, Service Marketing, Back-Office, Over 12 Years

Symantec

USA, Canada, Holland, United Kingdom

Apr 1989 - Apr 2001
Team & coworkers

Colleagues at Insight 2 Customer Experience Ltd

Other employees you can reach at five9.com. View company contacts for 1256 employees →

JH Jacob Hendricks Jacob Hendricks Colleague at Insight 2 Customer Experience Ltd Beebe, Arkansas, United States, United States View → KK Kevin Knoll Kevin Knoll Colleague at Insight 2 Customer Experience Ltd Greater Phoenix Area, United States View → RT Rich Theurer Rich Theurer Colleague at Insight 2 Customer Experience Ltd Danville, California, United States, United States View → HR Harold Rupert Hocson Harold Rupert Hocson Colleague at Insight 2 Customer Experience Ltd Makati, National Capital Region, Philippines, Philippines View → JS Josef Sailer Josef Sailer Colleague at Insight 2 Customer Experience Ltd Garmisch-Partenkirchen, Bavaria, Germany, Germany View → PL Pedro Lanhoso Pedro Lanhoso Colleague at Insight 2 Customer Experience Ltd Porto, Portugal, Portugal View → TM Troy Macatangay Troy Macatangay Colleague at Insight 2 Customer Experience Ltd Tanauan, Calabarzon, Philippines, Philippines View → KC Ken Conrad Ken Conrad Colleague at Insight 2 Customer Experience Ltd Lake Mary, Florida, United States, United States View → MW Mary Weiss Mary Weiss Colleague at Insight 2 Customer Experience Ltd Beverly Hills, Florida, United States, United States View → EF Ethan Finnegan Ethan Finnegan Colleague at Insight 2 Customer Experience Ltd Ellington, Connecticut, United States, United States View →
FAQ

Frequently asked questions about David Grant

Quick answers generated from the profile data available on this page.

What company does David Grant work for?

David Grant works for Insight 2 Customer Experience Ltd.

What is David Grant's role at Insight 2 Customer Experience Ltd?

David Grant is listed as Customer Experience and Analytics Consultant at Insight 2 Customer Experience Ltd.

What is David Grant's email address?

AeroLeads has found 1 work email signal at @verint.com for David Grant at Insight 2 Customer Experience Ltd.

Where is David Grant based?

David Grant is based in Middlesbrough, England, United Kingdom while working with Insight 2 Customer Experience Ltd.

What companies has David Grant worked for?

David Grant has worked for Insight 2 Customer Experience Ltd, Five9, Verint Systems Ltd., Contact Equals Ltd, and Self Employed.

Who are David Grant's colleagues at Insight 2 Customer Experience Ltd?

David Grant's colleagues at Insight 2 Customer Experience Ltd include Jacob Hendricks, Kevin Knoll, Rich Theurer, Harold Rupert Hocson, and Josef Sailer.

How can I contact David Grant?

You can use AeroLeads to view verified contact signals for David Grant at Insight 2 Customer Experience Ltd, including work email, phone, and LinkedIn data when available.

What skills is David Grant known for?

David Grant is listed with skills including Change Management, Team Leadership, Process Improvement, Outsourcing, Account Management, Strategy, Management, and Employee Engagement.

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