David Graupner Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

In this role I manage the "South" team consisting of consultants based mainly out of Perth and Melbourne. We engage and develop solutions that deliver new and enhanced IT Service Management (ITSM) and IT Operations Management (ITOM) solutions using products mainly from Cherwell, ScienceLogic and xMatters. Most notable recent projects include.

Melbourne, Australia

Heading up the Byte Managed Services team responsible for the delivery of Operational and Service Desk services to our customers.In this role I was instrumental in developing the necessary processes and staff structure to mature the managed services environment and provide some needed stability and efficiencies in the delivery of services to customers.I.

Melbourne, Australia

We are a technology services organisation established in 1993 that provides end to end services across Contact Centre, Software Development and Cloud Services.Our strong growth and success is attributable to the collaboration of our people and our customers in achieving a common goal.

Melbourne, Australia

Heading up the Byte IT operations team responsible for the internal infrastructure as well as customer environments and business systems.

Melbourne, Australia

Leading a small team of exceptional people at Datacom Investments whose roles include:-BAU Support and enablement-ITSM and Monitoring Tools based project delivery-ITSM and Tools based service improvements-Provision of new business services

Melbourne, Australia

As the Enterprise Tools Architect in the Datacom national team, in conjunction with the national tools manager, I am responsible for the ongoing evolution of the national tools platform which entails, service management, monitoring and automation capabilities. (See many projects highlighted in my profile)That being said I have more day to day.

Melbourne, Australia

In this role I worked with ANZ and Xtraction Solutions to successfully upgrade 4 environments from Xtraction 3.2 to Xtraction 3.4. I assumed the role of technical project manager and solution implementer to get this project over the line in the allowed time period.

Melboune Australia

• Accountable for:
• Proof of Concepts with new tools and services
• Implementation Roadmaps
• Productivity and performance gains
• Internal support with RFI’s, RFP.s EOI’s.
• Training and mentoring of support staff

Assisting the organisation derive additional benefits and value from Enterprise Tools and in so doing provide value to our customers.

• Accountable for:
• Solution requirements and solution design for CA solution components
• Mentoring of junior Architects
• Best practice feedback to the larger CA Architect community
• Successful solution implementationsResponsible for:
• Customer success

Throughout my tenure at CA NZ and Australia, I worked both as a technical consultant and services architect - to deliver quality solutions to customers using CA procucts and services.

• Accountable for:
• Solution requirements and solution design for the replacement of CA Service Desk r5.5 with CA Service Desk r12.1Responsible for:
• Successful implementation
• Leading implementation team to achieve the outcomes
• Leading project implementation activities to achive the milestones
• Project Subject Matter Expert

• Accountable for:
• Successful solution implementations with CA Solution componentsResponsible for:
• Customer success
• Review, determination and implementation of Best practices
• Presales activities where and when required

• Accountable for:
• Solution requirements and solution design with CA solution components
• Successful solution implementationsResponsible for:
• Customer success
• Leading implementation team to achieve customer success
• Review and determination of Best practices

• Accountable for:
• Solution requirements and solution design with CA solution components
• Successful solution implementationsResponsible for:
• Customer success
• Leading implementation team to achieve customer success
• Review and determination of Best practices

• Accountable for:
• Development strategy
• Standards and Policies
• Company Success
• Meeting Service Level TargetsResponsible for:
• Customer success

Master'S Degree, Cloud And Virtualisation, With Distinction

Graduate Certificate In Cloud Computing And Virtualisation, Information Technology, Gpa=6.5

Completed my "Graduate Certificate in Cloud Computing and Virtualisation" in 2017. Subjects: 1) Cloud Computing (DI) 2) Information.

Academic Matric