In this role I manage the "South" team consisting of consultants based mainly out of Perth and Melbourne. We engage and develop solutions that deliver new and enhanced IT Service Management (ITSM) and IT Operations Management (ITOM) solutions using products mainly from Cherwell, ScienceLogic and xMatters. Most notable recent projects include: ========================- Implementation of a solution from ScienceLogic to create a automated CMDB using ScienceLogic SL1 and… Show more In this role I manage the "South" team consisting of consultants based mainly out of Perth and Melbourne. We engage and develop solutions that deliver new and enhanced IT Service Management (ITSM) and IT Operations Management (ITOM) solutions using products mainly from Cherwell, ScienceLogic and xMatters. Most notable recent projects include: ========================- Implementation of a solution from ScienceLogic to create a automated CMDB using ScienceLogic SL1 and ServieceNow- Development of an automated CMDB integration between Cherwell and ScienceLogic SL1, that was later purchased by ScienceLogic themselves and now forms the backbone of their Cherwell Integration offering- Development of a Python based API to simplify integration between Cherwell and external systems using the Cherwell REST API abstracted into an easier form. This was later released as Open Source- Multi stage programs to mature the configuration management processes and CMDB of customers in the financial and health sectors in Australia- Development and implementation of a DJANGO based Service Catalogue web site for internal automation and customer consumption to request cloud services - Development of a comprehensive Health Check service for ITSM and ITOM customers Show less

Heading up the Byte Managed Services team responsible for the delivery of Operational and Service Desk services to our customers.In this role I was instrumental in developing the necessary processes and staff structure to mature the managed services environment and provide some needed stability and efficiencies in the delivery of services to customers.I was also pivotal to the development of a mature Service Catalogue and worked with the sales team to secure some high value… Show more Heading up the Byte Managed Services team responsible for the delivery of Operational and Service Desk services to our customers.In this role I was instrumental in developing the necessary processes and staff structure to mature the managed services environment and provide some needed stability and efficiencies in the delivery of services to customers.I was also pivotal to the development of a mature Service Catalogue and worked with the sales team to secure some high value customers in the managed services space.Additionally I investigated alternative monitoring options and developed a business case to replace existing monitoring systems with ScienceLogic SL1 on which we started to build a monitoring as a service business as well as providing enhanced services through this new platform. Show less

We are a technology services organisation established in 1993 that provides end to end services across Contact Centre, Software Development and Cloud Services.Our strong growth and success is attributable to the collaboration of our people and our customers in achieving a common goal.

Heading up the Byte IT operations team responsible for the internal infrastructure as well as customer environments and business systems.

Leading a small team of exceptional people at Datacom Investments whose roles include:-BAU Support and enablement-ITSM and Monitoring Tools based project delivery-ITSM and Tools based service improvements-Provision of new business services

As the Enterprise Tools Architect in the Datacom national team, in conjunction with the national tools manager, I am responsible for the ongoing evolution of the national tools platform which entails, service management, monitoring and automation capabilities. (See many projects highlighted in my profile)That being said I have more day to day responsibilities - these being:-Mentor and technical consultant to my SME's, their teams and the wider Datacom community-Team integration… Show more As the Enterprise Tools Architect in the Datacom national team, in conjunction with the national tools manager, I am responsible for the ongoing evolution of the national tools platform which entails, service management, monitoring and automation capabilities. (See many projects highlighted in my profile)That being said I have more day to day responsibilities - these being:-Mentor and technical consultant to my SME's, their teams and the wider Datacom community-Team integration specialist, being the first point of contact for integration discussions and implementations-Solution Architecture of both the national platform as well as any subsidiary tools or integration's with customer systems-Consultancy and advisory role -Escalation point for support and vendor issues-Trusted advisor and confidantI work both within my team and as a customer focused resource at the coal face and in most cases I am the face of the national platform in the Australian Victoria office - with the rest of my team primarily based in the NSW Office. Show less

In this role I worked with ANZ and Xtraction Solutions to successfully upgrade 4 environments from Xtraction 3.2 to Xtraction 3.4. I assumed the role of technical project manager and solution implementer to get this project over the line in the allowed time period.

Accountable for: • Proof of Concepts with new tools and services• Implementation Roadmaps• Productivity and performance gains• Internal support with RFI’s, RFP.s EOI’s.• Training and mentoring of support staff• ‘Smarter” use of technology and the use of full technology suites• Vendor liaison and vendor licensing• Monitoring and Service Management systems nationally within Australia and Kuala Lumpur - being offered as a managed service.• Solution requirements… Show more Accountable for: • Proof of Concepts with new tools and services• Implementation Roadmaps• Productivity and performance gains• Internal support with RFI’s, RFP.s EOI’s.• Training and mentoring of support staff• ‘Smarter” use of technology and the use of full technology suites• Vendor liaison and vendor licensing• Monitoring and Service Management systems nationally within Australia and Kuala Lumpur - being offered as a managed service.• Solution requirements and solution design for new monitoring infrastructureResponsible for:• Effective monitoring and management capabilities• Customer satisfaction• Technical strategy and roadmap• Technical aspects of the NSM Transformation program• Technical leadership of the national team Show less

Assisting the organisation derive additional benefits and value from Enterprise Tools and in so doing provide value to our customers.

Accountable for: • Solution requirements and solution design for CA solution components• Mentoring of junior Architects• Best practice feedback to the larger CA Architect community• Successful solution implementationsResponsible for:• Customer success• Leading implementation team to achieve customer success• Review and determination of Best practices• Presales activities where and when required

Throughout my tenure at CA NZ and Australia, I worked both as a technical consultant and services architect - to deliver quality solutions to customers using CA procucts and services.

Accountable for: • Solution requirements and solution design for the replacement of CA Service Desk r5.5 with CA Service Desk r12.1Responsible for:• Successful implementation• Leading implementation team to achieve the outcomes• Leading project implementation activities to achive the milestones• Project Subject Matter Expert• Mentoring and coaching of testing team

Accountable for: • Successful solution implementations with CA Solution componentsResponsible for:• Customer success• Review, determination and implementation of Best practices• Presales activities where and when required

Accountable for: • Solution requirements and solution design with CA solution components• Successful solution implementationsResponsible for:• Customer success• Leading implementation team to achieve customer success• Review and determination of Best practices• Presales activities where and when required

Accountable for: • Solution requirements and solution design with CA solution components• Successful solution implementationsResponsible for:• Customer success• Leading implementation team to achieve customer success• Review and determination of Best practices• Presales activities where and when required

Accountable for: • Development strategy• Standards and Policies• Company Success• Meeting Service Level TargetsResponsible for:• Customer success• Management of team members and direct reports• Successful development and deployment projects• Architectural oversight