Crew Success Partner
CurrentI manage the high performance standards of all cabin crew and inflight managers across all fleets at London Heathrow Airport. I instil, motivate and enable all crew to deliver the airline service philosophy and work towards achieving high performance standards to support the Company vision and missions. I also nurture and help the crew in identifying the attitude, knowledge and skills required for performing the job efficiently and effectively; responsible for building a strong rapport with crew by recognising their work well done and supporting them when encountering challenges in both professional and personal life.