Solution Validation Services (SVS)• Concurrently manage multimillion dollar technically complex customer testing engagements• Effectively manage Individuals to facilitate a productive environment• Directly interface with customers and develop test solutions focusing on their technical challenges and business requirements• Create project schedules and plans with financial, resource, and material requirements• Develop and present proposals and final agreements • Provide… Show more Solution Validation Services (SVS)• Concurrently manage multimillion dollar technically complex customer testing engagements• Effectively manage Individuals to facilitate a productive environment• Directly interface with customers and develop test solutions focusing on their technical challenges and business requirements• Create project schedules and plans with financial, resource, and material requirements• Develop and present proposals and final agreements • Provide leadership to project staff including engineers, vendors, partners and contractors• Monitor team performance, delegate tasks, and ensure on time delivery • Motivate team members by creating an inspiring team environment with open communication• Mentor new team members with project manager onboarding• Collaborate with the Program Management Organization to further develop project management roles, processes, and operations• Develop and deliver executive briefings• Drive automation strategies for accelerated project execution Show less

Solution Validation Services (SVS) and Enhanced Customer Aligned Testing Services (ECATS)• Designed, implemented, and tested large scale Cisco Unified Communications solutions for top enterprise customers• Collaborated with internal and external customers to fully scope and document plans for testing• Implemented plans by designing test environments to closely match the customer's production environment• Drove defect discovery and resolution across multiple… Show more Solution Validation Services (SVS) and Enhanced Customer Aligned Testing Services (ECATS)• Designed, implemented, and tested large scale Cisco Unified Communications solutions for top enterprise customers• Collaborated with internal and external customers to fully scope and document plans for testing• Implemented plans by designing test environments to closely match the customer's production environment• Drove defect discovery and resolution across multiple organizations• Provided quality report analysis• Mentored new team members Show less

Golden Bridge Solution Test• Designed, configured, and installed large scale Cisco Unified Communications network topologies• Executed test scenarios across the Cisco Unified Communications portfolio• Collaborated with technical marketing engineers in writing customer facing documentation • Discovered, tracked, and verified product defects and worked directly with development teams for resolutions

Technical Assistance Center (TAC)• Worked as a technical team lead to TAC engineers • Provided daily technical support to customers in technology areas of routing, switching and unified communications• Assisted in team related growth with knowledge base contributions and training

• Designed, integrated and supported a Cisco powered multistate network• Led a team of IT professionals in the execution of various technical business initiatives

Provided onsite technical installation and support for numerous regional businesses supporting their LAN and WAN deployments

Maintained datacenter support for all financial based operations