David Grinfeld Email & Phone Number

Giv‘At Shemu’El, Central, Israel

Ramat Gan, Tel Aviv, Israel

Netanya, Merkaz, Israel

IT Team Lead - Customer Proof of Concept LAB | CISCO Systems 2007 - 2020 Managed the Product and Development Team for LAB automation and statistics tools Performed the Automation Tool development and maintenance Provided IT and Data Center solutions for Proof of Concept (POC) LAB (ISP and mobile providers worldwide) Developed and managed POC ramp-up process Completed POC LAB infrastructure and networking planning, Data Center solutions and CISCO based networking, Virtualization, Storage and Cloud technologiesImpact  Fulfilled all LAB Automation needs for VM and Network devices by creating a set of automation tools thus reducing time and human errors for LAB routines Created a set of metric tools in order to address metric needs while reducing cycles and increasing customer success

Herzliyya, Tel Aviv, Israel

 Provided content process automation for marketing and R&D Administered the version management system (Perforce)  Managed the IT and System department Provided security, Cross Site Communication, Storage and Backup systems, AD/Exchange, Linux (Apache server, DB Oracle)Impact  Addressed database optimization and restoration needs while recreating DB on backup resources; this eliminated downtime for production services Identified and eradicated SPAM attacks on organization mail servers by testing and adding a set of antispam applications and Firewall policies; this quickly restored regular company activities and customer email threads

Herzliyya, Tel Aviv, Israel

 Managed the IT and System department management Provided 24x7 production environment support for company infrastructure (over 100 users and about 500 hosts) Organized information security, cross site communication, storage and backup systems, data and application servers Designed and maintained the network infrastructure (LAN, WAN, Telephony)  Arranged for web-based application systems for organization development and implementationImpact  Performed the Setup of DMZ, VPN, and mobile access to create a remote work environment  Increased work optimization and productivity

Haifa, Israel

 Provided helpdesk support (AIX, SunOS, HPUX, Windows NT family) for nearly 2000 users Delivered application support and automatic installation implementation Impact  Created an unattended installation tool for Win OS in order to address unattended installation process requirements and achieved a fully automated setup for workstations Created new cases flow and improved customer cases optimization while increasing customer satisfaction

Haifa, Israel

 Took charge of PC Technical support during Pre-sales and Post-sales project phases  Provided customers with software and hardware support and consulting Administered network and implemented networking projects for organizationsImpact  Investigated the root cause for technical issues with multiple PCs, identified an HW alternative and planned replacement steps Executed the troubleshooting plan with no impact on the company’s finances and reputation  Addressed assembly problems with specific manufacturers by providing replacement HW while maintaining quality standards and maximizing customer satisfaction

Education record

Activities and Societies: Software Engineering and Programming Course 600 Hours

Education record

Activities and Societies: Network Administering Course |600 hours

Master'S Degree, Physics